Gurpreet Mangat
OZ & NZ Group Pty Ltd
Deer Park,VIC
13
Years of experience
Dedicated professional with a proven track record of fulfilling business requirements through reliable and structured approaches. Skilled at thriving under pressure while adapting to new challenges, thereby enhancing the company's reputation. Proactive and organized team member ready to leverage expertise in a dynamic workplace. Actively pursuing growth opportunities to sharpen abilities and drive organizational success.
Work History
1 Year 11 Months
11.2024 - Current
1 Year 11 Months
Collections Specialist
ANZ Bank | Docklands, VIC
11.2024 - Current
- Managed customer accounts end-to-end, maintaining accurate, up-to-date payment and account records.
- Conducted high-volume inbound and outbound collections calls, discussing overdue payments and setting up sustainable payment plans.
- Assessed complex financial situations and negotiated tailored payment arrangements across secured and unsecured facilities.
- Resolved billing disputes and customer complaints through effective first call resolution.
- Liaised with internal teams to investigate issues, provide timely updates, and ensure fair and compliant complaint outcomes.
- Used collections systems and software to track account status, actions taken, complaint outcomes, and follow-up tasks, ensuring data integrity.
- Contributed to process improvements by identifying trends, recommending strategies, and supporting initiatives to reduce delinquencies.
5 Years 6 Months
04.2021 - Current
5 Years 6 Months
Director
OZ & NZ Group Pty Ltd | Melbourne, VIC
04.2021 - Current
- Managed inventory systems for trucking operations, including spare parts, fuel supplies, and maintenance equipment, to minimize fleet downtime.
- Oversaw contractor compliance, ensuring driver certifications, vehicle registrations, and NHVR standards adherence across all operations.
- Coordinated contractor payment scheduling for owner-operators and subcontractors, while maintaining cash flow and delivery commitments.
- Generated ad-hoc management reports analyzing route efficiency, fuel consumption, and operational cost variances for strategic decision-making.
- Maintained compliance management systems, ensuring adherence to Chain of Responsibility obligations and transport industry safety standards.
- Prepared taxation reporting, including GST compliance, fuel tax credits, and heavy vehicle road user charges, per ATO requirements.
5 Months
10.2025 - 03.2026
5 Months
Hardship Consultant
ANZ Bank
10.2025 - 03.2026
- Experienced banking professional specialising in supporting customers experiencing financial hardship, with a focus on empathetic engagement, problem solving and regulatory compliance.
- Proven ability to assess complex financial situations and negotiate tailored treatments & arrangements across secured credit facilities.
- Skilled in helping customers return to financial wellbeing while protecting the bank’s risk position.
- Strong experience in high-volume inbound and outbound phone environments.
- Confident in collaborating with internal stakeholders to resolve complex cases and escalate CAD risks where appropriate.
- Diligent in maintaining accurate case notes and documentation to meet service, quality and compliance standards.
1 Year 11 Months
11.2022 - 10.2024
1 Year 11 Months
Customer Settlement Enquires Specialist
ANZ Bank | Docklands, VIC
11.2022 - 10.2024
- Collaborated with cross function teams to enhance service delivery and client satisfaction.
- Managed client inquiries through various communication channels for settlements and discharges.
- Coordinated with compliance teams to ensure regulatory adherence.
- Facilitated workshops to improve team knowledge on banking services.
- Resolved conflicts by providing effective solutions in high-pressure call situations.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Assisted with new training facilitation and on-going support with Bengaluru staff.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Reviewed documentation for accurate loan documentation and discharge process.
- Team leading opportunities with facilitation of daily check-ins
2 Years 7 Months
04.2020 - 11.2022
2 Years 7 Months
Senior Recoveries Consultant
IAG (Insurance Australia Group) | Melbourne, VIC
04.2020 - 11.2022
- Portfolio management of recovery incidents on daily basis with new referrals.
- Mentored junior consultants on best practices and industry standards.
- Collaborated with clients to develop action plans for accident recovery.
- Analyzed data and evidence to support findings in investigative reports.
- Utilized specialised recovery software to track case progress and locate disengaged parties.
- Collaborated with local law enforcement agencies to coordinate joint investigations.
- Developed strategies for conducting successful investigations based on case specifics.
- Providing internal dispute resolution for Week 1 complaints through disputing outcomes and providing resolutions to the next stage.
1 Year 9 Months
07.2018 - 04.2020
1 Year 9 Months
Recoveries Consultant
RecoveriesCorp | Melbourne, VIC
07.2018 - 04.2020
- Conducted taxation debt negotiations and service duties with delinquent accounts to secure payment arrangements, and maintain customer relationships.
- Delivered inbound and outbound service, managing high-volume client interactions while maintaining professional communication standards.
- Negotiated collection agreements with clientele, developing realistic payment plans that balanced business objectives with customer circumstances.
- Resolved client queries and updated taxpayer files, ensuring accurate records and compliance with regulatory requirements.
- Adhered to strict structured work schedules, maintaining productivity targets, and meeting departmental performance expectations.
- Performed accurate data entry, maintaining comprehensive records of all client interactions, payment arrangements, and account status updates.
3 Years 1 Month
04.2016 - 05.2019
3 Years 1 Month
Security Guard
Wilson Security | Melbourne, VIC
04.2016 - 05.2019
2 Years 10 Months
04.2014 - 02.2017
2 Years 10 Months
Retail Consultant
Kmart Australia | Shepparton, VIC
04.2014 - 02.2017
Education
Diploma of Business & Leadership Management
National Training Institute | 02-2024
MBA
Swinburne University of Technology
Certificate IV in Finance & Mortgage Broking
REAA
Skills
Financial Assessments & Portfolio Management
Lending Negotiation & Payment Solutions
Financial Hardship & Wellbeing Strategies
Financial Hardship Assessment
Tailored Repayment Arrangements
First Call Resolution & Complaints Handling
Settlements & Discharge Processing
Regulatory Compliance
Education and Training
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References
References available upon request.
Timeline
Hardship Consultant
ANZ Bank
10.2025 - 03.2026Read more
Collections Specialist
ANZ Bank
11.2024 - CurrentRead more
Customer Settlement Enquires Specialist
ANZ Bank
11.2022 - 10.2024Read more
Director
OZ & NZ Group Pty Ltd
04.2021 - CurrentRead more
Senior Recoveries Consultant
IAG (Insurance Australia Group)
04.2020 - 11.2022Read more
Recoveries Consultant
RecoveriesCorp
07.2018 - 04.2020Read more
Security Guard
Wilson Security
04.2016 - 05.2019Read more
Retail Consultant
Kmart Australia
04.2014 - 02.2017Read more
National Training Institute - , Diploma of Business & Leadership Management
Read more
Swinburne University of Technology - MBA,
Read more
REAA - Certificate IV in Finance & Mortgage Broking,
Read more