Gurpreet Shergill
Cobbitty
Summary
Accomplished Customer Service Manager with a proven track record at AK Pacific Repairs for enhancing customer satisfaction and loyalty. Expert in problem-solving and Microsoft Office, with a knack for training and mentoring teams to reduce complaints by over 30%. Skilled in fostering teamwork and executing decisive actions to solve challenges efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
AK Pacific Repairs
04.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Manager
A1 AutoTech Repairs
03.2019 - 02.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Manager
Muffin Break
06.2015 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
MBA - Business
University of Western Sydney
Sydney, NSW04-2018
Cert 3 In Light Vehicle Mechanical Technology - Cert 3 In Light Vehicle Mechanical Technology
Training Australia First
Campbellfield, VIC03-2019
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Team Work
- Time management
- Training and mentoring
- Decision-making
Certification
I am an Examiner ( AIS )
I have a Pink Slip License ( E Safety Check )
I Have a License for Blue Slips ( AUVIS )
I have a license for LPG Pink Slip ( Gas Powered Vehicles)
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Manager
AK Pacific Repairs
04.2021 - Current
Customer Service Manager
A1 AutoTech Repairs
03.2019 - 02.2021
Customer Service Manager
Muffin Break
06.2015 - 01.2018
I am an Examiner ( AIS )
I have a Pink Slip License ( E Safety Check )
I Have a License for Blue Slips ( AUVIS )
I have a license for LPG Pink Slip ( Gas Powered Vehicles)
MBA - Business
University of Western Sydney
Cert 3 In Light Vehicle Mechanical Technology - Cert 3 In Light Vehicle Mechanical Technology
Training Australia First
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