Summary
Work History
Education
Skills
Projects
References
Timeline
Generic

Gurpreet Singh

Cannington,Australia

Summary

Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.

Work History

IT Support

Perth City Motel
Perth, WA
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Understood and followed oral and written directions
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Identified needs of customers promptly and efficiently
  • Assisted with customer requests and answered questions to improve satisfaction
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Collaborated with others to discuss new opportunities.

Sales Associate

Spud Shed
Perth, WA
  • Greeted customers and provided exceptional customer service
  • Processed transactions using a point-of-sale system
  • Built relationships with customers to encourage repeat business
  • Restocked shelves as needed to ensure sufficient inventory levels
  • Demonstrated product features and benefits for customers' needs
  • Tracked sales performance metrics to identify trends in the market
  • Suggested ideas for improving store operations and increasing profits
  • Collaborated with management teams to develop innovative marketing strategies
  • Worked with fellow sales team members to achieve group targets
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales Assistant

Merco Trading Company
Perth, WA
  • Attended staff meetings to discuss new products or changes in store policy or procedure
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
  • Built and maintained relationships with peers and upper management to drive team success
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders
  • Engaged in sales-oriented discussions to determine customer pain points.

Education

Professional Year - Information Technology

NIT Australia
10.2023

Master of Management Information System - Management Information Systems

Edith Cowan University
07.2022

Bachelor of Commerce - Accounting and Business Management

Punjabi University
07.2019

Skills

  • System Designing
  • Business objective Identification
  • Business Process Model
  • My SQL
  • Visio
  • Microsoft Dynamics
  • Database Management
  • Business intelligence
  • Business System Analysis
  • Customer Service
  • Communication
  • Problem Solver
  • Dedicated Team Member
  • Decision Maker
  • IT support
  • Business opportunities support
  • Multitasking
  • Friendly, Positive Attitude
  • Analytical and Critical Thinking

Projects

Project Work 1, Worked on a university project that required me to create a website for a pizza shop which included the following: Listing the images and different sizes available in the shop. Listing the ingredients and adding items. Different offers are available in the shop. Managing the pre-booking facility.

 Project work 2, Worked on a university project to create a website for online e-scooter company. Successfully able to run and operate the website.

References

References available upon request.

Timeline

IT Support

Perth City Motel

Sales Associate

Spud Shed

Sales Assistant

Merco Trading Company

Professional Year - Information Technology

NIT Australia

Master of Management Information System - Management Information Systems

Edith Cowan University

Bachelor of Commerce - Accounting and Business Management

Punjabi University

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Gurpreet Singh