Gurpreet Singh
Point Cook,VIC
Summary
Proven professional with a strong background in customer service and security, demonstrated during tenure at Westfield Warringah Mall. Excelled in CCTV surveillance and superior customer service, achieving high customer satisfaction. Skilled in incident reporting and fostering positive relationships, ensuring safety and trust. Expertise in problem-solving and security measures, leading to a significant decrease in security incidents.
Overview
18
18
years of professional experience
Work History
Uber Driver
Uber
Nsw&Victoria
01.2021 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Monitored traffic patterns and adjusted routes to minimize travel time.
Security Officer
Westfield Warringah Mall
Brookvale, NSW
01.2018 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Cashier Assistant
Aldi Mona Vale
Mona Vale, NSW
08.2009 - 12.2017
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
Customer Service Supervisor
Harris Farm Markets
Mona Vale, NSW
06.2007 - 09.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Certificate - Fird Aid
Simple Training Academy
Reservoir, VICCertificate II - Private Security & Security License Victoria
Simple Training Academy
Reservoir, VICCertificate III - Cookery
Illawarra Business College
Bankstown, NSW04.2009
Diploma - Hospitality Management
Illawarra Business College
Bankstown, NSW04.2008
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Security officers
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Detail-oriented
Additional Information
References
Lakhvir kaur :0401338948 Supervisor Harris farm
Email:Lakhvir1982@yahoo.com
Tim Garnham : 0451276422 Supervisor Westfield warringah mall
Email: rgarnham39@gmail.com
Accomplishments
Full driving licence Victoria
Responsible service of alcohol
Fird aid certificate
Private security license Victoria
Timeline
Uber Driver
Uber
01.2021 - Current
Security Officer
Westfield Warringah Mall
01.2018 - 01.2021
Cashier Assistant
Aldi Mona Vale
08.2009 - 12.2017
Customer Service Supervisor
Harris Farm Markets
06.2007 - 09.2017
Certificate - Fird Aid
Simple Training Academy
Certificate II - Private Security & Security License Victoria
Simple Training Academy
Certificate III - Cookery
Illawarra Business College
Diploma - Hospitality Management
Illawarra Business College