Gursharndeep (Sharon) Kaur
Beveridge,VIC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
MANAGER (Relief)
EG FUEL LTD
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Assistant manager
EG FUEL
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Woolworths Petrol
- Working with customers, handling cash, store operations including stock takes and stock management, ordering stock, housekeeping, hazard/incident reporting and customer complaints/queries
Console Operator
Woolworths Supermarket
01.2014 - 08.2014
- Casual position
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
Checkout Manager
Pak N Save
06.2009 - 08.2012
- Working as a supervisor overseeing staff on a shift, dealing with customer complaints and enquiries, dealing with cash handling a
- Collaborated with store management to develop strategies for improving overall store performance.
- Conducted regular audits of cash registers, ensuring accuracy in daily financial reporting.
- Streamlined communication between checkout department and other store departments to promote seamless collaboration on cross-functional projects and initiatives.
- Participated in hiring processes for new employees, selecting candidates who demonstrated strong potential to excel in fast-paced retail environments.
- Mentored junior staff members to support their professional growth within the company.
Hindu Kanya College
08.2007 - 03.2008
- Working as a lecturer I created and delivered lecture materials for Punjabi language and environmental science
- I prepared assessments for these subjects as well as prepare and conduct cultural activities for students
- I got a 99% pass rate for Language and 92% for Environmental Science
Aaj Di Awaj Newspaper
06.2006 - 12.2007
- Part time job editing news articles and take photos to supplement articles on current issues including environmental and social subjects.
Education
Diploma in Applied Business Studies Level 7 -
Whitireia Community Polytechnic
Retail course -
NZQA
Master of Philosophy -
Shri Guru Nanak Dev University (GNDU)
Jalandhar, PunjabMaster of Arts -
Shri Guru Nanak Dev University( GNDU)
Jalandhar, PunjabBachelor of Arts -
Shri Guru Nanak Dev University(GNDU)
Jalandhar, PunjabSkills
- I am principled, trustworthy, collaborative, loyal, honest, empowering, hardworking and committed
- Ability to motivate others to achieve work goals
- Competent in using a POS system as well as Microsoft Office programs
- Comprehensive problem solving skills
- Staff Training and Development
- Product and service knowledge
- Retail Operations
- Recruiting and interviewing
- Team Leadership
- Time Management
Timeline
MANAGER (Relief)
EG FUEL LTD
04.2024 - Current
Assistant manager
EG FUEL
10.2020 - Current
Console Operator
Woolworths Supermarket
01.2014 - 08.2014
Checkout Manager
Pak N Save
06.2009 - 08.2012
Hindu Kanya College
08.2007 - 03.2008
Aaj Di Awaj Newspaper
06.2006 - 12.2007
Woolworths Petrol
Diploma in Applied Business Studies Level 7 -
Whitireia Community Polytechnic
Retail course -
NZQA
Master of Philosophy -
Shri Guru Nanak Dev University (GNDU)
Master of Arts -
Shri Guru Nanak Dev University( GNDU)
Bachelor of Arts -
Shri Guru Nanak Dev University(GNDU)
Awards
Petrol Performance Award for being punctual, Woolworths Petrol Sunbury, 2013
References
- Shantelle Blain, Manager of Woolworths Petrol Sunbury,
- SURYA MAKE, Previous Manager of EG FUEL CRAIGIEBURN HIGHLAND, 0430 113677
Awards
Petrol Performance Award for being punctual, Woolworths Petrol Sunbury, 2013
References
- Shantelle Blain, Manager of Woolworths Petrol Sunbury,
- SURYA MAKE, Previous Manager of EG FUEL CRAIGIEBURN HIGHLAND, 0430 113677
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