Gursharndeep (Sharon) Kaur

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Managing 15 team members
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• BP store have cafe as well so trained for cafe skills and barista
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members. Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
• Controlled costs to keep business operating within budget and increase profits.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments. Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Improved safety procedures to create safe working conditions for workers.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Increased sales by 15% with special displays and promotions.

Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained clean, safe, and organized store environment to enhance th customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Working with customers, handling cash, store operations including stock takes and stock management, ordering stock, housekeeping, hazard/incident reporting and customer complaints/queries
• Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.

• Casual position
• Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.

• Working as a supervisor overseeing staff on a shift, dealing with customer complaints and enquiries, dealing with cash handling a
• Collaborated with store management to develop strategies for improving overall store performance.
• Conducted regular audits of cash registers, ensuring accuracy in daily financial reporting.
• Streamlined communication between checkout department and other store departments to promote seamless collaboration on cross-functional projects and initiatives.
• Participated in hiring processes for new employees, selecting candidates who demonstrated strong potential to excel in fast-paced retail environments.
• Mentored junior staff members to support their professional growth within the company.

• Working as lecturer created and delivered lecture materials for Punjabi language and environmental science
• Prepared assessments for these subjects as well as prepare and conduct cultural activities for students
• Got 99% pass rate for Language and 92% for Environmental Science

• Part time job editing news articles and take photos to supplement articles on current issues including environmental and social subjects.