Gursharndeep (Sharon) Kaur
MELBOURNE,VIC
Summary
Dynamic leader and skilled problem-solver committed to enhancing operational efficiency and reducing costs within retail environments. Proven expertise in managing retail operations, driving team success, and optimizing store layouts to elevate customer satisfaction through innovative merchandising strategies. A history of surpassing sales targets while upholding exceptional standards in store presentation reflects a dedication to excellence in customer service.
Financial services professional prepared for this role with strong customer service and cash-handling skills
Overview
18
18
years of professional experience
Work History
Manager
Kennards self storage
Roxburgh park, VIC
04.2026 - Current
- Supervised daily operations of multiple storage facilities.
- Coordinated with vendors for facility repairs and maintenance tasks.
- Oversaw maintenance and security of storage units and property grounds.
- Implemented inventory management processes for rental equipment and supplies.
Store Manager
BP GREENSBOROUGH
09.2024 - 03.2026
- Assisted in daily operations to promote efficient store functionality while maintaining cleanliness and safety for customers and staff. Supported a team of 15 members in achieving operational goals.
- Oversaw inventory management, cash handling, and store opening and closing operations.
- Resolved customer complaints promptly and professionally to enhance client satisfaction.
- Developed barista skills and trained staff in café operations.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw daily store operations, ensuring compliance with company policy
Store Manager of Operations
EG FUEL LTD
04.2023 - 09.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members. Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments. Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Increased sales by 15% with special displays and promotions.
Assistant Manager
EG FUEL
10.2020 - 04.2023
- Maintained a clean, safe, and organized store environment to support customer satisfaction and retention.
- Cultivated strong working relationships with staff to enhance team collaboration.
- Managed daily cash reconciliation processes to ensure precise financial reporting.
- Led team in daily operations, ensuring adherence to safety and quality standards.
Console Operator
Woolworths Petrol
05.2013 - 03.2015
- Operated fuel dispensing systems ensuring compliance with safety standards.
- Conducted regular inspections of consoles to maintain operational efficiency.
Console Operator
Woolworths Supermarket
01.2014 - 08.2014
- Casual position
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
Checkout Manager
Pak N Save
06.2009 - 08.2012
- Assisted staff in managing customer complaints and inquiries. Supported cash handling processes during shifts. Oversaw daily operations to ensure smooth workflow.
- Partnered with store management to devise strategies enhancing overall store performance.
- Executed regular audits of cash registers to ensure accuracy in daily financial reporting.
- Enabled effective communication among checkout department and various store departments to enhance teamwork on cross-functional initiatives.
- Streamlined hiring processes by selecting candidates demonstrating strong potential for success in dynamic retail environments.
Receptionist
ASB Bank
08.2008 - 03.2009
- Addressed customer issues promptly, ensuring high levels of service satisfaction.
- Oversaw high-volume call centre operations, ensuring exceptional service standards for all customers.
- Delivered comprehensive product knowledge to clients, enhancing informed decision-making.
- Executed accurate cash transactions to maintain compliance with financial standards.
- Processed financial transactions accurately and efficiently, ensuring compliance with banking regulations.
Education
Master of Arts - Languages
Shri Guru Nanak Dev University (GNDU)
Jalandhar, Punjab04-2006
BBA - Business Communication
Whitireia Community Polytechnic
Auckland12-2009
No Degree - Social Services
Holmesglen Institute of TAFE
Melbourne, VIC11-2027
No Degree - RETAIL
NZQA
Auckland01-2011
Master of Arts - Foreign Languages Education
Shri Guru Nanak Dev University( GNDU)
Jalandhar, PunjabBachelor of Arts - Language Education
Shri Guru Nanak Dev University(GNDU)
Jalandhar, PunjabSkills
- Trustworthy relationships
- Motivating team members to achieve goals
- Experienced with retail transaction software
- Effective problem-solving skills
- Employee training
- Team leadership
- Customer service management
- Store operations
Awards
Petrol Performance Award for being punctual, Woolworths Petrol Sunbury, 2013
References
- Vi Gang Area Manager (Upon Request)
- Shantelle Blain, Manager of Woolworths Petrol Sunbury,(Upon Request)
Languages
- English
- Hindi
Timeline
Manager
Kennards self storage
04.2026 - Current
Store Manager
BP GREENSBOROUGH
09.2024 - 03.2026
Store Manager of Operations
EG FUEL LTD
04.2023 - 09.2024
Assistant Manager
EG FUEL
10.2020 - 04.2023
Console Operator
Woolworths Supermarket
01.2014 - 08.2014
Console Operator
Woolworths Petrol
05.2013 - 03.2015
Checkout Manager
Pak N Save
06.2009 - 08.2012
Receptionist
ASB Bank
08.2008 - 03.2009
Master of Arts - Languages
Shri Guru Nanak Dev University (GNDU)
BBA - Business Communication
Whitireia Community Polytechnic
No Degree - Social Services
Holmesglen Institute of TAFE
No Degree - RETAIL
NZQA
Master of Arts - Foreign Languages Education
Shri Guru Nanak Dev University( GNDU)
Bachelor of Arts - Language Education
Shri Guru Nanak Dev University(GNDU)