Gursheen Kaur
Melbourne,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Casual Educator
Goodstart Early Learning
03.2024 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Front Desk Assistant
Chai Shai Fitzroy
11.2022 - Current
- Developed event plans, timelines and budgets.
- Assisted in creating promotional materials for events.
- Provided onsite support during events to ensure smooth operations.
- Managed registration process for attendees of events.
- Scheduled speakers, performers and other personnel for events.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Ensured compliance with safety regulations, company policies, and procedures.
Sales Consultant
Simply Energy, Cpm Australia
07.2023 - 03.2024
- Established long-term relationships with key contacts at client companies.
- Identified areas of improvement within existing processes and procedures.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
F&B Attendant
The Langham Southbank
02.2023 - 05.2023
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Maintained the hotel's high standards of customer service and quality assurance.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
Education
Bachelors of Early Childhood Education -
Swinburne University
MelbourneSkills
- Excellent Communication
- Multitasking and Organization
- Inbound Call Management
- Customer Service
- Confidentiality
- Problem-solving skills
- Quality Improvement
- Onboarding and Orientation
Timeline
Casual Educator
Goodstart Early Learning
03.2024 - Current
Sales Consultant
Simply Energy, Cpm Australia
07.2023 - 03.2024
F&B Attendant
The Langham Southbank
02.2023 - 05.2023
Front Desk Assistant
Chai Shai Fitzroy
11.2022 - Current
Bachelors of Early Childhood Education -
Swinburne University
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