Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gursimran

Lucas

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Grocery Store Owner

4 Spices PTY LTD
06.2023 - Current
  • Set up grocery store.
  • Account management.
  • Inventory management.
  • Marketing management.
  • Staff Management.
  • Working in a team as well as individually.
  • Client Management

ServiceDesk Engineer/Analyst (Application)

JG King Building Group
06.2022 - 05.2023
  • Applications administrator.
  • Framework administrator.
  • Click Home administrator.
  • WMS administrator
  • DocuSign administrator
  • Redmap administrator
  • Salesforce and OnBase administrator
  • Meraki administrator.
  • Datto administrator (Backups).
  • Director administrator.
  • Active Directory administrator.
  • Troubleshooting computer systems, phones, iPad, printers and various software and hardware.
  • Using Manage Engine Service desk for ticket management.
  • Maintaining relations and visiting different factories, offices, and display homes.
  • Maintaining and creating help files.
  • Working with helpdesk team for sorting escalations.

System Engineer

MaxiTRANS
03.2020 - 06.2022
  • Office 365 and exchange administrator.
  • SharePoint administrator.
  • Active Directory administrator.
  • Network Security administrator.
  • Darktrace and Proofpoint administrator.
  • Adobe administrator.
  • Metallic administrator (Backups).
  • Firewall and Defender administrator.
  • Intune and Wandera administrator.
  • Troubleshooting computer systems, servers, phones, iPad, printers and various software and hardware.
  • Network administrator.
  • Experience in WSUS, GPO, DHCP, DNS, AWS, Citrix, and Azure.
  • Freshservice helpdesk administrator.
  • Director administrator.
  • Working in a team as well as individual.
  • Implementing and managing software and hardware.

IT Helpdesk Support/ Shift Leader/ Night Shift Operator/ Incident coordinator

Coles Supermarket (Probe)
02.2019 - 03.2020
  • Handling Incoming calls.
  • Troubleshooting computer systems, checkouts, phones, iPad, eftpos machines, printers and various software and hardware.
  • Using Service now for managing tickets and raising new incidents.
  • Using Dameware, quick-connect, SSU, SCCM, message-net, crimson, MDM, director remote desktop and remote assistance for troubleshooting.
  • Managing VPC using Director.
  • Troubleshooting Exchange/ Email issues.
  • Working in a time sophisticated environment and achieving targets.
  • Client management.
  • Using Active Directory, IDM for managing account
  • Handling all the different type of clients such as head-office users, store users, vendors and much more.
  • Staff Management
  • Working in a team as well as individually

Education

ACS Professional Year Program IT -

Indus Institute
Brisbane, QLD
02.2019

Bachelor of Information Technology - Networking and Computing Systems

Victoria University
Melbourne, VIC
12.2017

Skills

  • Health and safety
  • Employee training
  • Community engagement
  • Store layout

Certification

  • Proofpoint Security Administrator
  • Angular JS1 – Form Validation - Lynda.com
  • Microsoft Office Administrator

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional

Timeline

Grocery Store Owner

4 Spices PTY LTD
06.2023 - Current

ServiceDesk Engineer/Analyst (Application)

JG King Building Group
06.2022 - 05.2023

System Engineer

MaxiTRANS
03.2020 - 06.2022

IT Helpdesk Support/ Shift Leader/ Night Shift Operator/ Incident coordinator

Coles Supermarket (Probe)
02.2019 - 03.2020

Bachelor of Information Technology - Networking and Computing Systems

Victoria University

ACS Professional Year Program IT -

Indus Institute

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