Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Placements
Timeline
Generic

JAIDEEP KAUR

Macgregor

Summary

Dedicated individual focused on providing excellent customer service, managing reservations, and streamlining front desk operations. Accomplished in driving team performance, providing leadership and support and handling complex customer inquiries. Highly organized with a proven track record of success in achieving organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Harris Farm Markets
08.2023 - Current
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.

Customer Service Representative

Shoes and Sox
10.2023 - 03.2024
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Coles Supermarket
06.2023 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Trained new personnel regarding company operations, policies and services.

Front Desk Manager

Prime Educomp
11.2022 - 06.2023
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Handled tasks and responsibilities for front office employees during periods of understaffing

Education

Bachelor of Nursing - Nursing

Griffith University
Brisbane, QLD
11.2026

High School Diploma -

Millennium Public School
India
06.2022

Skills

  • Time Management
  • Customer Service Management
  • Administrative Support
  • Staff Management
  • Workplace Safety
  • Conflict resolution techniques
  • Customer-Oriented

Languages

Punjabi
Hindi
English

References

  • Yuvi Gill, Coles General Manager, 0421880830
  • Baljeet Kaur, Quality Controller Supervisor, 0469223491
  • Yaron Sarusi, HFM West End - Manager, 0415560510
  • Damon Cummings, Shoes and Sox - Area Manager, 0410312980
  • Karen Beach, Shoes and Sox - Store Manager, 0407635798
  • Hon Lam Wong, RN Vacenti Corparoo - 0456561966, whomlam@gmail.com
  • Sophie Molly, Clinical Facilitator RBWH - Sophie.Molly@health.qld.gov.au

Certification

First Aid and CPR course.

Manual handling and safety certificate.

NDIS Card

Blue Card

Australian Police Check

Placements

1st Year - Aged care placement - Vacenti Aged Care, Coorparoo

2nd Year - Royal Brisbane Women Hospital, Herston - EPIC centre


Timeline

Customer Service Representative

Shoes and Sox
10.2023 - 03.2024

Shift Supervisor

Harris Farm Markets
08.2023 - Current

Customer Service Representative

Coles Supermarket
06.2023 - 08.2023

Front Desk Manager

Prime Educomp
11.2022 - 06.2023

Bachelor of Nursing - Nursing

Griffith University

High School Diploma -

Millennium Public School

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JAIDEEP KAUR