GURSIMRAN SINGH
Schofields,NSW
Summary
Dedicated and self-driven customer focused professional with more than five years of experience in providing exceptional service and support. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction. Proficient in learning tools and devices and committed to creating positive customer experiences. Adept at working in fast-paced environments and collaborating effectively with teams.
Overview
6
6
years of professional experience
Work History
Replenishment Team Member
Woolworths
The Ponds, 1272
05.2019 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Resolved customer inquiries related to replenishment issues quickly and courteously.
- Stocked shelves and carried merchandise out to the floor so customers could select needed items.
- Operated forklift and pallet jack to transport heavy loads.
- Provided support during peak periods such as sales events or holidays.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Professional Year Program -
Education Centre of Australia
Sydney, NSWMaster of Information Technology -
Charles Sturt University
Sydney, NSWSkills
- Strong interpersonal and communication skills
- Problem-solving and conflict resolution
- Multitasking and time management
- Ability to work under pressure
- Attention to detail and organizational skills
- Excellent verbal and written communication skills
- Open-Minded with Can-Do Attitude
- Strategic Decision Making
References
Available upon request.
Personal Information
Visa Status: Permanent Resident with full working rights.
Languages
Punjabi
Professional
Hindi
Professional
Accomplishments
- Consistently achieved an 80% customer satisfaction rating through excellent service delivery.
- Trained new team members, improving onboarding efficiency and service consistency.
- Awarded "Employee of the Month" twice for exceptional service.
References
References available upon request.
Timeline
Replenishment Team Member
Woolworths
05.2019 - Current
Professional Year Program -
Education Centre of Australia
Master of Information Technology -
Charles Sturt University
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