Overview
Work History
Education
Skills
Timeline
Generic

Puja Gurung

Eastwood,NSW

Overview

6
6
years of professional experience

Work History

Table Games Dealer

The Star Entertainment Group
06.2021 - Current
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Learned and followed company procedures to maintain consistency and standards.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Answered players questions and resolved disputes to provide excellent customer service.

Customer Service Representative

Premier Insurance Company Ltd.
01.2018 - 09.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Internship

Siddhartha Bank Limited
06.2017 - 09.2017
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Gathered, organized and input information into digital database.

Education

Master of Professional Accounting - Accounting

Charles Sturt University
Sydney, NSW
08.2021

Skills

  • Customer Service
  • Attention to detail
  • Teamwork
  • Time Management
  • High energy and positive attitude
  • Customer Service
  • Microsoft Windows
  • Documentation
  • Problem-Solving Ability

Timeline

Table Games Dealer

The Star Entertainment Group
06.2021 - Current

Customer Service Representative

Premier Insurance Company Ltd.
01.2018 - 09.2018

Internship

Siddhartha Bank Limited
06.2017 - 09.2017

Master of Professional Accounting - Accounting

Charles Sturt University

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Puja Gurung