GURUVINDER GARY SINGH
Keysborough,VIC
Summary
Accomplished Duty Manager with a robust customer service background and expertise in staff supervision and training. Adept at managing employee issues and addressing escalated customer concerns to ensure satisfaction. Committed to fostering a collaborative environment that supports continuous improvement and operational excellence.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Warehouse Associate
Amazon
Dandenong South, VIC
2025.09 - Current
- Selected designated area for task execution.
- Ship Dock
Warehouse Associate
Randstad Pty Ltd
Dandenong South, VIC
2024.11 - 2025.09
- Pick Area
- Coordinated shipping activities in the dock area.
CUSTOMER SERVICE REPRESENTATIVE
Ministry of Social Development
Hamilton, NZ
2022.11 - 2024.09
- Handled high volume of incoming phone calls to address customer inquiries
- Evaluated customer needs to ensure satisfaction and resolve issues
- Cultivated strong relationships with clients through open and interactive communication.
PHARMACY ASSISTANT
Chemist Warehouse
Hamilton CBD, NZ
2022.07 - 2022.11
- Assisted customers with inquiries and product selections in a retail environment.
DUTY MANAGER
New World Rototuna
Hamilton, NZ
2018.10 - 2022.04
- Managed employee issues in the absence of the general manager.
- Collaborated with upper management to enhance productivity.
- Addressed customer problems escalated by other staff members.
- Price Integrity and inventory management.
GROCERY ASSISTANT
Pak'n'Save Mill Street
Hamilton, NZ
2017.05 - 2018.09
- Stocked and maintained product displays according to merchandising standards.
- Assisted customers with product location, heavy lifting, and retrieving out-of-reach items.
- Ensured the removal of expired or spoiled items according to the 'first in, first out' rule.
- Process updates
- Service coordination
- Verbal and written communication
- New employee training
- Staff training
- Shift scheduling
- Issue and conflict resolution
- MS Office
- Supervision
- Decision-making
- Collaboration
- Computer skills
- Policy enforcement
- Lead generation
- Organization
GROCERY SUPERVISOR
New World - Hastings
Hastings, NZ
2015.05 - 2017.02
- Facilitated communication between customers and associates to foster a team-based atmosphere.
- Directed and supervised staff performance.
- Identified solutions to minimize issues and solve problems quickly.
Education
National Diploma - Business Level 5 and 6
Abacus Institute of Studies
Hastings, NZ2017-02
Skills
- Service coordination
- Verbal and written communication
- New employee training
- Staff training
- Shift scheduling
- Issue and conflict resolution
- MS Office
- Supervision
- Decision-making
- Collaboration
- Computer skills
- Policy enforcement
- Lead generation
- Organization
Certification
- Liquor License, 01/01/27
- Manager's Certificate, New World, 01/01/27
Timeline
Warehouse Associate
Amazon
2025.09 - Current
Warehouse Associate
Randstad Pty Ltd
2024.11 - 2025.09
CUSTOMER SERVICE REPRESENTATIVE
Ministry of Social Development
2022.11 - 2024.09
PHARMACY ASSISTANT
Chemist Warehouse
2022.07 - 2022.11
DUTY MANAGER
New World Rototuna
2018.10 - 2022.04
GROCERY ASSISTANT
Pak'n'Save Mill Street
2017.05 - 2018.09
GROCERY SUPERVISOR
New World - Hastings
2015.05 - 2017.02
National Diploma - Business Level 5 and 6
Abacus Institute of Studies