Gurveen Kaur
Toowoomba,QLD
Summary
Highly skilled Payroll Officer with MBA degree and extensive functional expertise. Knowledgeable and adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 80+ employees in fast-paced environment and consistently completed payroll runs without delays. Proficient in XERO accounting software and skilled in enhancing operational efficiency. High-level technical skills and attention to detail leading to optimum outcomes.
Overview
10
10
years of professional experience
Work History
Business Finance & Payroll Coordinator
Dream Big Support Services
01.2024 - Current
- Oversee business financials, payroll, and bookkeeping while monitoring award claims and invoicing using XERO accounting software
- Consult with key stakeholders, including accountants, to guarantee financial integrity
- Manage assets and rentals while compiling comprehensive financial reports, including NDIS payments, overdue accounts, and reconciliation of business financials
- Implement effective time management practices to facilitate same-day service delivery
- Streamline operations, enhancing overall efficiency and achieving a measurable reduction in system errors
Service Coordinator
Dream Big Support Services
12.2021 - 12.2023
- Facilitate the seamless onboarding process for staff and NDIS participants, ensuring their integration
- Coordinate the delivery of services while maintaining effective communication with all stakeholders
- Ensure adherence to compliance documentation requirements, including OH&S, SOP, and company policies
- Enhance operational efficiency through improved time management, resulting in same-day service delivery
- Revamp processes to significantly reduce system errors
NDIS Support Coordinator
Tranquillity Care Services
01.2020 - 10.2021
- Monitor service bookings to ensure optimal utilization of NDIS participants' plans
- Identify relevant services outlined in participants' plans to facilitate the establishment of NDIS service agreements
- Where appropriate, deliver services directly to NDIS participants, mainly focusing on Support Connection and establishing Financial Intermediary Services
- Maintain compliance with documentation, SOP, and OH&S guidelines
Owner Operator
Calendar Club
10.2019 - 01.2020
- Operate a self-employed venture by establishing and managing a retail store, effectively marketing products within a busy mall environment through Casual Mall Leasing
- Schedule tasks and prepare staff rosters to optimise operational efficiency
- Devise innovative sales and marketing strategies to drive revenue
- Manage inventory effectively, proactively sourcing and stocking products
- Conduct banking procedures and reconcile financial data using PRONTO software
- Train and supervise staff, ensuring superior performance
- Achieved first place for maximum online sales across Australia/New Zealand, receiving recognition and a cash prize
- Surpassed sales targets by AUD 12,000, leading to a contract extension
- Ranked among the top 20 stores out of 150 nationally
Manager
The Fire Enterprises Pty Ltd
01.2017 - 01.2019
- Prepared detailed reports along with data reconciliation and cash management practices
- Established budgets for wages, supplies, equipment, and other overhead expenses
- Managed the accounts payable and receivable systems to ensure financial accuracy
- Coordinated service delivery, including hiring, training, and supervising staff as necessary
- Supervised a team of 7 customer service agents and decreased handling time by 20%
- Spearheaded all sales activities and increased annual revenue by 25%
Sales and Marketing Manager
RMIT Pty Ltd
07.2015 - 09.2016
- Drove marketing and promotional activities for online courses in collaboration with the marketing coordinator
- Ensured policies and procedures are in alignment with Department of Education guidelines, liaising for compliance with marketing material standards
- Oversaw pre-sales and post-sales support teams to enhance customer experience
- Sustained a retention rate of over 95% for student enrolments post the cooling-off period
Education
Master - Business Administration, Finance and Marketing
ICFAI Business School
03.2009
Bachelor - Technology, Electronics and Communication
ACET Amritsar
03.2006
Skills
- Business Financials
- Payroll
- Bookkeeping
- Accounts Payable and Receivable
- Tax Compliance
- Internal audit procedures
- Recordkeeping skills
- Regulatory compliance
- Due diligence
- Bi-weekly payroll processing
- System migrations
- Reporting expertise
- Coordinating W2s
- Documentation requirements
- Payroll processing
- Bi-weekly payroll management
- Investigating problems
- Proficient in XERO,DEPUTY,PRONTO
- Year-end activities
- Employee relations
Personal Information
Title: Finance Manager
Timeline
Business Finance & Payroll Coordinator
Dream Big Support Services
01.2024 - Current
Service Coordinator
Dream Big Support Services
12.2021 - 12.2023
NDIS Support Coordinator
Tranquillity Care Services
01.2020 - 10.2021
Owner Operator
Calendar Club
10.2019 - 01.2020
Manager
The Fire Enterprises Pty Ltd
01.2017 - 01.2019
Sales and Marketing Manager
RMIT Pty Ltd
07.2015 - 09.2016
Bachelor - Technology, Electronics and Communication
ACET Amritsar
Master - Business Administration, Finance and Marketing
ICFAI Business School
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