Gurvender Hundal
Granville,NSW
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at FoodWorks Supermarkets. Skilled in operations management and verbal communication, adept at resolving conflicts and fostering a culture of continuous improvement. Achieved significant advancements in staff development and performance, aligning with strategic business goals.
Overview
11
11
years of professional experience
Work History
Manager
FoodWorks Supermarkets
10.2018 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
Supervisor
Belway Labour Management
03.2013 - 09.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Diploma - Business Administration And Management
Australian College Of Management & Technology
Sydney, NSW10.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Staff Development
- Policy Implementation
Languages
Hindi
Full Professional
English
Full Professional
Timeline
Manager
FoodWorks Supermarkets
10.2018 - 07.2024
Supervisor
Belway Labour Management
03.2013 - 09.2018
Diploma - Business Administration And Management
Australian College Of Management & Technology