Gurvender Hundal
Granville,NSW
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at FoodWorks Supermarkets. Skilled in operations management and verbal communication, adept at resolving conflicts and fostering a culture of continuous improvement. Achieved significant advancements in staff development and performance, aligning with strategic business goals.
Overview
11
11
years of professional experience
Work History
Manager
FoodWorks Supermarkets
Canowindra, NSW
10.2018 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
Supervisor
Belway Labour Management
Sydney, NSW
03.2013 - 09.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Diploma - Business Administration And Management
Australian College Of Management & Technology
Sydney, NSW10.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Staff Development
- Policy Implementation
Languages
Hindi
Full Professional
English
Full Professional
Timeline
Manager
FoodWorks Supermarkets
10.2018 - 07.2024
Supervisor
Belway Labour Management
03.2013 - 09.2018
Diploma - Business Administration And Management
Australian College Of Management & Technology