Gurvinder Singh
Customer Service
Tarneit,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Commercial and Residential Sales Consultant
Universal Real Estate North
01.2020 - Current
- Develop lists of properties to show clients with specific needs
- Design and create promotional materials to advertise new listings online and in print
- Pass customer questions and concerns to the customer service team
- Communicate with home sellers to negotiate the terms of new contracts
- Guide clients on tours of newly built homes to find the perfect listing for each client
- Generated new leads by promoting services and reaching out to potential clients
- Conducted market research to identify the best prices for buyers and renters
- Updated the agency's list of available properties regularly to reflect new sales
Taxi Operator
Own Business
03.2012 - 02.2020
- Arrived on time to customer appointments.
- Navigated through diverse routes to ensure timely arrival at destinations.
- Kept detailed logs of mileage, fares, and maintenance records as required by company policies or regulations.
- Maintained vehicle cleanliness and safety for a comfortable passenger experience.
Quality Administrator
Murray Goulbourn
01.2010 - 02.2012
- Evaluated supplier performance, driving improvements in materials and components received for production use.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Conducted thorough due diligence on new suppliers during the selection process; ensured alignment with organizational values and objectives as well as adherence to relevant regulatory requirements.
Education
Cert IV - Business Administration
Cert Iv in Business Administration
TMG Werribee01.2015
Skills
Time management abilities
Exterior Surveying
Reference selling
Client Relationship Management
Excellent knowledge of software and hardware
Timeline
Commercial and Residential Sales Consultant
Universal Real Estate North
01.2020 - Current
Taxi Operator
Own Business
03.2012 - 02.2020
Quality Administrator
Murray Goulbourn
01.2010 - 02.2012
Cert IV - Business Administration
Cert Iv in Business Administration