GURVINDER SINGH
VERMONT,Australia
Summary
A resourceful and forward-thinking leader with over 25 years of hands-on technical experience in all facets of wireless telecommunications and IP Networks, from engineering to operations. A telecommunication engineer with a strong background in project management, process management, budgeting, and continuous improvement. Skilled in leading cross-functional teams, driving successful project outcomes, and optimizing operational efficiency. Adept at developing and implementing strategies to enhance telecommunications systems, streamline processes, and ensure cost-effective solutions. Proven ability to manage complex projects within strict timelines and budgets while focusing on quality and customer satisfaction, seeking opportunities to apply my expertise in telecommunication engineering and project management to contribute to organizational success and drive innovation in the industry.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Strategy and Operations Consultant
KUB Tel
08.2023 - 12.2023
- Building a Service Management System utilizing ITIL principles
- Developed and implemented a comprehensive IT strategy that optimized resources, reduced costs, and improved system performance and reliability
- Developed and implemented a backup and disaster recovery strategy that optimize data safety and availability to ensure Business Continuity.
OPERATIONS AND SALES MANAGER
PHM TECHNOLOGIES
01.2015 - 04.2023
- Managed regional support and command centre services which includes the setting of Network Operation Centre (NOC)
- Established network support services according to ITIL process (Incident, Problem and Change) framework and clients SLA
- Sourcing, recruiting, hiring, and training sales personnels, including managing disciplinary action and performance reviews
- Implemented Operational policies and standard operational procedures, organisational structuring, staff sourcing and development
- Provided Consulting and advisory services in IT Governance, IT Operational audits and assessment, strategic and IT Blueprint development for clients CXOs /Senior management
- Developed a strategy that assisted in improving and increasing the revenue by 24% for the year 2020 and managed to sustain the revenue during the pandemic
- Streamlining all present FTTH, LAN & WAN Installation, commissioning, and maintenance processes according to ITIL standards
- Developed a company project framework base on Agile, SCRUM and Prince2 Standard
- Managed internal and external vendor relationships to achieve optimal outcomes
- Created IT business plans and Business Requirements to ensure that products were released within budget and on time
- Employing and managing vendors, negotiating deliverables, cost, and expected quality
- Maintaining a cooperative business network by exchanging promotional interviews and materials
- Establishing and maintaining business relationships with local suppliers to boost business.
NETWORK OPERATIONS MANAGER
NetCom Enterprise
05.2007 - 11.2014
- Worked closely with Telecom Malaysia and KUB-Tel on Metro-E installation project for Banks and Universities for a term of 2 years.
- Created customised IT network solutions for SMEs based on their requirements.
- Providing SLA reporting for end customers to ensure Service Providers maintain the SLA as agreed
- Performing market and consumer research, evaluating ROI for new product risk versus earning potential
- Creating IT business plans and Business Requirements to ensure that products are released within budget and on time.
- Employing and managing vendors, negotiating deliverables, cost, and expected quality
- Maintaining a cooperative business network by exchanging promotional interviews and materials
- Establishing and maintaining business relationships with local suppliers to boost business.
- Managing employees through hiring and terminations, creating time schedules, and tracking payroll
- Developed and delivered technical installation and commissioning process training for KubTel contractors and staff
- Align KubTel processes according to ITIL guidelines.
NETWORK ASSURANCE LEAD/ENGINEER
AAPT LTD
03.2003 - 03.2007
- Assisted a team of service delivery analysts and engineers to support Tier-2 customer's network services and infrastructure using monitoring & control systems on a 24 x 7 basis
- Collaborated with internal departments to initiate quality improvement programs to address key illnesses resulting in 27% cost savings
- Initiated a Change management Forum in collaboration with internal departments and outsource parties to reduce duplication and enhance required processes
- Responsible for support of over 7000 network devices worldwide, including switches, routers, wireless access points, acceleration appliances, firewalls, file servers, VPN infrastructure, and ISP connections
- Managed performance, scheduling, and career development for NOC team members
- Designed and implemented ITIL best practices such as change management, problem management, service catalogue, OLAs, CMDB, knowledge management, and release management
- Managed a Project team that successfully relocated the NOC team from Brisbane to Melbourne without any disruption to customers' networks
- On a continuing basis, seek opportunities to allow multiple business functions to share common resources and provide internal and external cost savings
- Assist the Sales department with Customise network management, network design, and SLA requirements
- Developed a 3 standard network management product for the customer based on SLA
- Developed a yearly Business Plan for the entire Network Operations Departments
- Ensure the team maintains and updates the knowledge base related to supported services and technologies
- Developed and deliver technical training to Level 2 NOC staffs
- Designed Voice, FR, ATM, MPLS, VOIP, and other IP Technology Assurance processes according to ITIL guidelines using 4TQ process software
- Monitored network performance and identified possible threats using network analysis tools
- Extensive experience in network capacity management, including capacity planning, scalability analysis, and performance optimization.
NETWORK PERFORMANCE ENGINEER/ ACTING MANAGER
AAPT LTD
02.2001 - 03.2003
- Designed and maintained business customer's FR and ATM network base on SLA
- Served as network lead for mainframe and distributed systems for BCP planning and testing
- Mentored and coached new Network Administrators and Network Engineers
- Received award from senior management for overseeing seamless migration of Tier 3 mainframe to Alcatel
- Recommended upgrade and reconfiguration of core network based on Capacity Reporting and network performance issues
- Provided senior management with Business Performance reporting (SLA, TIER1,2 AND 3 Trouble ticket reporting) with recommendations for further improvements
- Promote relationships between stakeholders and assist Customers in selecting practical, cost-effective solutions, taking into account their support requirements, resources, and the impact of various outage scenarios
- On a continuing basis, seek opportunities to allow multiple business functions to share common resources and provide internal and external cost savings
- As needed, participate in the Company's IT Disaster Recovery / Business Continuity program, which provides a defined level of systems functionality in the event of an unplanned emergency or disaster
- Promote a proactive rather than reactive culture within the team and the organization through improved analysis and metrics focusing on developing a team that can provide analysis and troubleshooting autonomously
- Extensive experience in network capacity management, including capacity planning, scalability analysis, and performance optimization
- Ensure the team maintains and updates the knowledge base related to supported services and technologies
- Monitored network performance and identified possible threats using a network analysis tool
- Developed a system for monitoring and managing network traffic, resulting in positive improvement on network performance.
SENIOR NETWORK ENGINEER
Telecom New Zealand
07.1997 - 02.2001
- Designed and maintained business customers' FR and ATM networks based on SLA
- Expertise in IP routing and routing protocols (BGP, OSPF, EIGRP), network switching (expertise in at least one STP standard; knowledge of at least two others), and extensive WAN implementation and troubleshooting
- Supporting large-scale LAN/WAN, with specific experience in SDWAN, wireless, and MPLS
- Develop processes to troubleshoot and reconfigure the network based on performance reports
- Developed and trained staffs on Continues Improvement processes in the event of Disaster
- Champion new technology integration into the network by ensuring staffs are trained and provided with appropriate processes and procedures.
ISC NETWORK ENGINEER
MUTIARA TELECOM SDN BHD
10.1996 - 06.1997
- Planned and maintained International AXE Switches and trunking routes based on best quality
- Developed C7 testing procedures and escalation processes
- Developed Network Performance reporting based on the CDR records
- Develop processes to troubleshoot and reconfigure the network based on performance reports
- Documented an RFI document for a new ISC and performed vendors RFP evaluation based on technical specifications and costing
- Developed and trained staffs on Continues Improvement processes in the event of Disaster
- Interact and report to overseas carriers, monthly network performance, and monthly minutes exchange.
Education
Ph.D. - Doctor of Business Administration
Asia E University
12-2026
Adv Professional Certificate in Leadership & Mgmt
London School of Business Administration
England09.2024
Advanced Professional Certificate in Finance
London School of Business Administration
England07.2024
Masters Degree in Engineering Management -
University of Technology Sydney
10.2003
Bachelor Degree (Hons) in Electrical and Electronics -
University of Northumbria at Newcastle
07.1996
Advance Certificate in Electrical and Electronics -
TAFE COLLEGE
07.1994
Skills
- Ability to Multitask
- Leadership
- Ability to Work in a Team
- Leadership Skills
- IT Project Management
- Communication Skills
- Change Management
- Budget Management
- Business Planning
- Incident Management
- Critical thinking and problem solving
- IT Service Management
- Data Analysis
- C Programming
- Excel VBA
- Business process improvement
- Project Management
- Cost-reduction strategies
- Capacity Planning
- Cross-functional team leadership
- Operational Efficiency
- Lean Six Sigma
- Operations Management
- Problem-Solving
- Effective Communication
- Python Programming
- Continuous Improvement
- Financial Planning
- Statistical Analysis
- Customer Relationships
- Analysis and reporting
- Staff Training and Development
Certification
- AGILE COACH ACCREDITED
- CERTIFICATE CYBER SECURITY FOR BUSINESS AND RISK MANAGEMENT
- DEVOPS GENERALIST
- DEVOPS PROJECT MANAGER
- ISO/IEC 20000 IT SERVICE SKILLFRONT MANAGEMENT ASSOCIATE
- KANBAN EXPERT
- KANBAN PROJECT MANAGER
- PROFESSIONAL SCRUM MASTER I
- PROJECT MANAGEMENT ASSOCIATE CERTIFICATE
- SCALED SCRUM EXPERT
- SCRUM MASTER
- SCRUM PRODUCT OWNER
- SIX SIGMA BLACK BELT
- ITIL FOUNDATIONITIL 4 FOUNDATION
- PRINCE2 FOUNDATION
- CORPORATE FINANCE FUNDAMENTALS
- ISO/IEC 20000-1:2019 Business Continuity Management System
- ISO/IEC 20000-1:2018 Service Management System
- ISO 9001 Quality Management Systems Associate
- SKILL FRONT PROGRAM MANAGER ACCREDITED CERTIFICATION, I04PM
- ISO/IEC 27001:2022 INFORMATION SECURITY ASSOCIATE, SKILL FRONT
Reference
TO BE PROVIDED UPON REQUEST
Languages
English
Full Professional
Malay
Full Professional
Indonesian
Professional Working
Punjabi
Limited Working
Hindi
Limited Working
Timeline
Strategy and Operations Consultant
KUB Tel
08.2023 - 12.2023
OPERATIONS AND SALES MANAGER
PHM TECHNOLOGIES
01.2015 - 04.2023
NETWORK OPERATIONS MANAGER
NetCom Enterprise
05.2007 - 11.2014
NETWORK ASSURANCE LEAD/ENGINEER
AAPT LTD
03.2003 - 03.2007
NETWORK PERFORMANCE ENGINEER/ ACTING MANAGER
AAPT LTD
02.2001 - 03.2003
SENIOR NETWORK ENGINEER
Telecom New Zealand
07.1997 - 02.2001
ISC NETWORK ENGINEER
MUTIARA TELECOM SDN BHD
10.1996 - 06.1997
Ph.D. - Doctor of Business Administration
Asia E University
Adv Professional Certificate in Leadership & Mgmt
London School of Business Administration
Advanced Professional Certificate in Finance
London School of Business Administration
Masters Degree in Engineering Management -
University of Technology Sydney
Bachelor Degree (Hons) in Electrical and Electronics -
University of Northumbria at Newcastle
Advance Certificate in Electrical and Electronics -
TAFE COLLEGE
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