Gurwinder Kaur
Byford,Australia
Summary
Experienced retail sales assistant with a proven track record of providing exceptional customer service and maintaining a clean and organized sales floor. Proficient in cash register operations and skilled in handling difficult customer situations. Strong soft skills in communication and problem-solving, coupled with a hard skill in credit card payment processing.
Overview
17
17
years of professional experience
Work History
Retail Sales Assistant
Salvo’s stores
11.2021 - Current
- Provided excellent customer service by efficiently responding to customer inquiries and needs.
- Communicated promotions and advertisements to customers.
- Maintained a clean work environment by organizing merchandise displays and tidying up the sales floor.
- Performed cash register operations accurately and efficiently while adhering to all company policies and procedures regarding money handling.
- Receiving goods, sorting accordingly, pricing, displaying to the front shop and restocking goods to the store.
- Clearing the front upon opening store, organising stock, maintaining cleaning according to the health and safety regulations.
- Packing online orders and delivering to the post office.
- Handled difficult customer situations calmly and professionally, resolving issues in an efficient manner.
- Customer service/ retail.
- Cash handling.
Customer Service
Bp service station
02.2011 - 11.2021
- Provide a warm welcome for customers
- Promptly respond to customer queries
- Provide friendly and efficient customer service
- Handle queries and keep customers up to date with company’s innovative products, and ensuring everyone gets the best deal
- Register transactions and made order for supplies
- Work cooperatively in a team environment
- Stock filling and rotating
- Enter fuel and other stock when get delivery
- Keeping store tidy and clean
- Customer service/ retail
Assistant Manager
Manilla Restaurant
04.2012 - 04.2014
- Safe working environment for all employees to reduce the risk of injuries
- Customer service
- Scheduling of work
- Planning while upholding standards
- Product quality and cleanliness
- Perform other duties and responsibilities as required according to situation
- Great cooperation with all working staff
- Responsible for security within the store
- Receiving and storing the delivery of large amount of stock.
Console Operator
Caltex Starmark
06.2010 - 02.2011
- Greeting customers with warm welcome
- Being responsible for processing cash and card payments
- Promptly respond to customer queries
- Provide friendly and efficient customer service
- Handle queries and keep customers up to date with company’s innovative products, and ensuring everyone gets the best deal
- Cash handling and using computerized purchasing systems
- Work cooperatively in a team environment
- Rotate stock
- Fill stock
- Enter fuel and other stock when get delivery
- Work alone without supervision
- Dealing with customer refunds
- Keeping store up to date with special promotions and putting up displays.
Customer Service( Allrounder)
IGA
01.2008 - 03.2010
- Great customer service
- Assist clients in product selection
- Answering queries from customers
- Balancing cash register with receipts
- Work on checkouts
- Stocking shelves with merchandise
- Involved in stock control and management
- Responsible for processing cash and card payments
- Dealing with customer complaints
- Helpful and polite
- Friendly and engaging personality
- Confident manner
- Physically fit
- Able to work as part of the sales team.
Education
Certificate 3 In Health Services Assistant -
Flex Training Services
Perth, WA2015
Advanced Diploma - Business
Business Technology Institute of Australia
2012
Diploma - Business Management
Business Technology Institute Of Australia
2011
B.A. (Bachelor of Arts) -
Punjabi University
Patiala, Punjab( India)2007
High School Diploma -
Secondary School
Kotkapura, (Punjab) India 2004
Skills
- Customer relations
- Direct sales
- Inbound and Outbound Calling
- Product organization
- Cross-functional collaboration
- Quality assurance controls
- Promotional support
- Shipping and receiving understanding
- In-store support
- Store maintenance
- Credit card payment processing
- System implementation
- Cash handling, transaction processing and managing payment
LANGUAGES
Punjabi Native
Hindi Fluent
English Fluent
Timeline
Retail Sales Assistant
Salvo’s stores
11.2021 - Current
Assistant Manager
Manilla Restaurant
04.2012 - 04.2014
Customer Service
Bp service station
02.2011 - 11.2021
Console Operator
Caltex Starmark
06.2010 - 02.2011
Customer Service( Allrounder)
IGA
01.2008 - 03.2010
Certificate 3 In Health Services Assistant -
Flex Training Services
Advanced Diploma - Business
Business Technology Institute of Australia
Diploma - Business Management
Business Technology Institute Of Australia
B.A. (Bachelor of Arts) -
Punjabi University
High School Diploma -
Secondary School
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