Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gus Cross

Gus Cross

Preston West

Summary

Highly personable and customer-focused professional with a strong background in retail service and front-of-house roles. Skilled at building genuine connections, understanding customer needs, and creating positive, engaging shopping experiences. Naturally confident and enthusiastic, with excellent communication skills and a strong ability to influence and connect with a wide range of people. Motivated to excel in a dynamic sales environment and contribute to a high-performing team.

Overview

4
4
years of professional experience

Work History

Architecture Firm
06.2023
  • Learned about office and organizational operations and how to add value to team
  • Identified, resolved and escalated issues impending project success
  • Participated in meetings and conferences as assigned by team leader

Team Member

Spotlight
03.2025 - Current
  • Collaborated with team members to ensure efficient store operation and customer satisfaction.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Educated customers on product features and benefits, fostering informed purchasing decisions.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Junior Coach

Ivanhoe Knights
01.2022 - 06.2024
  • Successfully coached and mentored junior basketball players
  • Focused on improving player skills, teamwork, and sportsmanship
  • Developed strong communication and leadership abilities

Crew Member

Hungry Jacks
01.2023 - 01.2024
  • Demonstrated excellent communication skills when dealing with customers and staff
  • Ability to work in a team
  • Kept a fast pace in a cook-to-order food production environment
  • Served food quickly and accurately for a positive guest experience
  • Clean food preparation areas, equipment, and work surfaces to verify safe and sanitary food-handling practices

Education

High School Diploma -

Coburg High School
Melbourne, VIC
12-2025

Skills

  • Exceptional Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Reliable and punctual
  • Listening skills

Accomplishments

Represented Ivanhoe Knights during an overseas basketball tour to America, honing skills in teamwork, communication and leadership, essential qualities for successful sales roles. Demonstrated the ability to collaborate effectively with a diverse team members and communicate strategies to achieve common goals.

Timeline

Team Member

Spotlight
03.2025 - Current

Architecture Firm
06.2023

Crew Member

Hungry Jacks
01.2023 - 01.2024

Junior Coach

Ivanhoe Knights
01.2022 - 06.2024

High School Diploma -

Coburg High School

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Gus Cross