Gus Warnock

• Built and maintained strong client relationships, driving increased retention

and fostering long-term partnerships.

• Hosted and organised B2C and B2B events, enhancing brand visibility and

strengthening client engagement.

• Created and reviewed legally binding policy documents, ensuring accuracy

and compliance with industry standards.

• Recognized for meticulous attention to detail when reviewing policy

documents and contracts, minimizing errors and protecting both the

company and clients.

• Ensured excellent customer satisfaction through responsive service and

effective communication.

• Negotiated policy terms to align client needs with organizational objectives,

securing mutually beneficial agreements.

• Streamlined underwriting processes, achieving faster turnaround times and

improving operational efficiency.

• Educated clients on policy terms and risk mitigation strategies, ensuring a

clear understanding and fostering stronger client loyalty.

• Mentored and trained new employees, supporting their development and

contributing to team success.

• Utilized events as an opportunity to strengthen relationships with clients,

brokers, and industry professionals, contributing to business growth and

client retention

Led presentations during events to educate clients on new policies,

coverage options, and industry trends, enhancing brand visibility and client

understanding.

• Worked closely with event teams to coordinate activities, logistics, and client

interactions, ensuring high-quality service and client satisfaction

• Collected and analysed feedback from event attendees to continuously

improve future events, ensuring that client needs were met and

expectations exceeded.

• Operated and maintained applicant tracking and candidate management

systems to ensure seamless recruitment workflows.

• Tracked KPIs and created continuous improvement plans

• Coordinated the hiring process, including initiating and processing new hire

paperwork accurately and efficiently.

• Managed the end-to-end recruitment process, keeping candidates informed

about their application status while meeting organizational recruitment

goals.

• Focused on business development by securing new client accounts,

generating potential revenue exceeding $50,000 AUD in fees.

• Assessed and recommended top-tier candidates to hiring managers,

ensuring roles were filled with highly qualified professionals.

• Collaborated with departmental managers to identify hiring needs and

provide tailored candidate recommendations to support business objectives.

• Created dashboards to track hiring trends, cost-per-hire, and time-to-fill,

providing actionable insights for process improvement

• Leveraged various platforms and targeted campaigns to showcase listings,

resulting in increased property inquiries.

• Compiled and presented quarterly reports on local market trends to guide

pricing strategies and marketing efforts.

• Collaborated with departmental managers to identify hiring needs and

provide tailored candidate recommendations to support business objectives.

• Engaged with clients to thoroughly understand their property preferences

and requirements, ensuring tailored and effective property

recommendations.

• Fostered long-term relationships with clients through personalized

communication, ensuring repeat business and generating valuable referrals.

• Crafted compelling and detailed property listings, effectively showcasing key

features and benefits to drive sales and attract potential buyer.

• Guided clients through financial planning for property purchases, providing

valuable insights to make informed decisions.

• Effectively mediated between buyers and sellers during negotiations,

ensuring a positive outcome for all parties.

• Utilised a combination of networking, postcards, and cold calling to

establish and maintain connections with clients, expanding the client base

and securing listings.

• Built lasting relationships with dozens of clients through consistent and

meaningful follow-up, ensuring satisfaction and ongoing business

opportunities.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Poured and prepared mixed drinks for over 100 customers on many days and created new libations drawing in clientele.
• Closed out cash register with 100% accuracy and prepared cashier report.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.