Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Augustus (Gus) Lunniss

Jimboomba,QLD

Summary

Experienced Branch Manager with a proven track record at Reece Pty Ltd, excelling in customer service, sales and internal audit reporting. Successfully developed strategies that maximized profitability and reduced costs, while fostering strong relationships with clients. Expert in team management and operational efficiency, driving significant business growth through innovative solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Branch Operations Specialist

Reece Pty Ltd
Jimboomba, Qld
08.2024 - Current
  • Established and maintained many business accounts.
  • Developed and maintained relationships with customers, responding to inquiries and resolving complaints in a timely manner.
  • Planned and implemented branch operations procedures to ensure compliance with established policies and regulations.
  • Monitored daily activities of branch staff, providing guidance and support as needed.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Operated equipment and machinery according to safety guidelines.

Business Development Manager

Reece Pty Ltd
Nelson, New Zealand
02.2023 - 07.2024
  • Fostered long-term partnerships with key industry players to enhance market presence.
  • Identified and pursued upselling and cross-selling opportunities within the existing client base.
  • Managed budgets and resources efficiently to maximize return on investment.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Coordinated with marketing team to develop promotional materials and campaigns.
  • Created presentations to attract new business opportunities.
  • Organized meetings between senior management and prospective customers.
  • Resolved customer complaints regarding sales and service.
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Coached, developed and motivated team to achieve revenue goals.
  • Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
  • Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
  • Attended tradeshows and conferences to network with potential clients.
  • Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.

Branch Manager

Actrol
Slacks Creek, Qld
05.2019 - 02.2023
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Analyzed competitors and market trends to facilitate business growth.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Planned work schedules to maintain adequate staffing levels.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Conducted regular performance reviews for all employees in the branch.
  • Participated in community events to promote brand awareness.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Resolved escalated customer complaints in a timely manner.
  • Monitored financial performance of the branch on a monthly basis.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Grew business banking relationships through proactive outreach.

Branch Manager

Reece Pty Ltd
Sumner Park, Qld
02.2016 - 05.2019
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Created financial management mechanisms to minimize financial risk to business.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Created reports summarizing operational performance metrics for senior management review.
  • Planned work schedules to maintain adequate staffing levels.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Conducted regular performance reviews for all employees in the branch.

Education

High School Diploma -

The Southport School
Gold Coast, QLD
10-1999

Skills

  • Customer service
  • Job delegation
  • Relationship building
  • Market research
  • Conflict resolution
  • Budget management
  • Staff training
  • Continuous improvement
  • Process monitoring
  • Manage customer accounts
  • Investigate discrepancies
  • Fraud monitoring
  • Operational efficiency
  • Regulatory compliance
  • Data analysis
  • Financial reporting
  • Team management

Affiliations

  • Table top gaming
  • Bushwalking

Accomplishments

  • Certificate III in Retail and Logistics
  • Diploma in Business Management

Certification

  • First Aid Certificate
  • Forklift Licence
  • Test And Tag Certification

Languages

German
Limited
Italian
Limited

References

References available upon request.

Timeline

Branch Operations Specialist

Reece Pty Ltd
08.2024 - Current

Business Development Manager

Reece Pty Ltd
02.2023 - 07.2024

Branch Manager

Actrol
05.2019 - 02.2023

Branch Manager

Reece Pty Ltd
02.2016 - 05.2019

High School Diploma -

The Southport School

Similar Profiles

CREATE PROFILE
Augustus (Gus) Lunniss