Summary
Overview
Work History
Education
Skills
Languages
Honor Awards
Timeline
Generic

Gustavo Barrera

Surfers Paradise

Summary

Customer service professional and business entrepreneur with experience in planning, designing, and supporting restaurant and bar platforms, products, and ideas with a strong emphasis and knowledge on client satisfaction and work efficiency.

Overview

21
21
years of professional experience

Work History

Food and Beverage Supervisor

Patina at Alumni Court Queensland University
03.2025 - Current
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Assistant Venue Manager

TGI Fridays
01.2025 - 03.2025
  • Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
  • Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
  • Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
  • Cultivated strong relationships with clients, leading to repeat business and referrals.

Assistant Restaurant and Bar Manager

interContinental Sanctuary Cove Resort
07.2023 - 05.2024
  • Staff management and training.
  • Hiring and onboarding.
  • Stocktake of all venues.
  • Lagoon Beach Club Outlet launching and opening. (Cocktail menu design, cross training within the pool bar and beach area service)
  • Due to no Management Team in Banquets and Events I had to be on top of all FnB as Assistant manager doing rosters, controlling payroll and operations of all events plus all outlets (Cove, Lagoon Beach Club, Mini bar, In Room Dining, Club and Verandah Bar).
  • Managing and assisting Banquets and Events while supporting hotel outlets during day services, including Cove, Lagoon Beach Club, Mini bar, In Room Dining, Club, and Verandah Bar.
  • Control and overseeing payroll with appropriate times and roster management.
  • Increase revenue from all outlets in a 40% passing forecast for 35%.
  • Contact: Daniel Ungvary +61 449861008

Banquets Assistant Manager

W Melbourne
02.2023 - 05.2024
  • Manage banquets operations.
  • Manages departmental inventories and equipment maintenance.
  • Use banquet beverage records to control liquor cost and manage the banquet beverage perpetual inventory.
  • Schedules banquets service talent to forecast and service standards while maximising profits.
  • Ensuring and providing exceptional customer service.
  • Conducting Human Resources activities.
  • Contact: Alexander Lyons - Banquets Manager - W Melbourne +61 432 099 798

Supervisor

W Melbourne / Lollo and Culprit
03.2022 - 02.2023
  • Assisting on management restaurant (Lollo) and café (Culprit) team.
  • Conducting day-to-day restaurant (Lollo) and café (Culprit) operations.
  • Providing exceptional customer service.
  • Conducting Human Resources activities.
  • Analyses information and evaluation of results and choose best outcome.
  • Assisting breakfast and lunch team during service.
  • Contact: Daniel Ungvari - Assistant Director B&F Intercontinental Sanctuary Cove Resort +61 449 861 008

Food and Beverage Attendant Collins Kitchen

Grand Hyatt Hotel
06.2022 - 12.2022


  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Engaged guests and patron at entrance, check on bookings and guide them to the table.
  • Assisted at table on beverage selections including wine, cocktails and soft drinks.
  • All included responsibilities and task including polishing, cleaning and setting up tables for the following service.


B&F Attendant Grade 3

W Melbourne / Lollo and Culprit
12.2020 - 03.2022
  • Provided the best moment possible to guests and customers at Lollo during breakfast, lunch or dinner service. 'I got paid with smiles, if you are happy I'm happy'.
  • Emphasised my service on bringing to the table smiles and the best possible food experience to be provided.
  • Solved particular situations where patrons and guests were not fully satisfied with the hotel by offering options that can make their stay more pleasant and enjoyable. Always Trying to fulfil dreams and desires.
  • Trained new staff with all duties and responsibilities at the restaurant, starting with the back of the house cleaning/polishing and settings to the full service experience, focusing on providing assistance more than just food.
  • Contact: Daniel Ungvari - Assistant Director B&F Intercontinental Sanctuary Cove Resort +61 449 861 008

Customer Engagement Ambassador

Tennis Australia
01.2022
  • Play along patrons with their joy and provide full customer support on any needs they may presented.
  • Volunteer to assist disabled patrons wheelchairs on their way through the complex, to and out of the games.
  • Accredited as one of the employees of the day for dedication, passion, and putting my heart and soul into the game, as they said.
  • End of play Information booths closing and resetting for next days shift.

Compound Area Manager

Paddock 600 Grand Prix F1
03.2022
  • Control and supervision of service at 3 venues in Paddock 600.
  • Manage staff teams at F1 Experiences, Pit Lane Lounge and Champions Lounge.
  • Act as liaison between kitchen staff and venues expecting a synchronised service for patrons while race.
  • Set, open and close venues for buffets or roaming canapés depending on the specifications.
  • Beverage inventory management based on program and preset packages.
  • Assure that service was brought to the maximum standard.
  • Contact: Sami Saleh - B&F Manager - +61 419 886 568

Owner/Manager

Algo mas que cafe.
05.2012 - 03.2020
  • A Cafe located at Clinica Magdalena, Bogota, Colombia catering coffees and pastries to customers and staff.
  • Developed concept of a cafe that will open at Clinica Magdalena.
  • Design of the interior, colour pallet and displays as well as development of products and services such as coffee, pastries, local empanadas, and photocopies, etc which will be offered at the cafe.
  • Hire personnel and manage cash flow, inventories and update of the cafe.
  • Contact: Bertha Lucia Rueda Berthalucia2001@yahoo.com

Owner

Ala que mas?
01.2012 - 01.2014
  • A wings and burger place located in Bogota, Colombia.
  • Design and development of concept for a wings and burger place. Assisted Creative Agency on the logo and printed material design.
  • Venue design and renovation including furniture, lights and audio.
  • Design of food and beverage menu, hire personnel process and manage budget.
  • Manage the Venue while opened.

Food and Beverage Supervisor

Cirque du Soleil
10.2010 - 11.2010
  • Supported programmed plan for food and beverage in the 1st time the Circus was in Colombia.
  • Promoted from Food and Beverage section supervisor to manager.
  • Responsible for stock, new products and personnel hired at the venue.

Senior Copywriter

Beccassino Publicidad
08.2006 - 11.2009
  • Cundinamarca Liquor Company Advertising campaign. Concept development and copywriting.
  • Cundinamarca good will campaign. Photo selection and showcase.
  • Pielroja Cigarettes package design proposal.

Supervisor

Cheeburger Cheeseburger
07.2005 - 06.2006
  • Promoted to franchise supervisor.
  • Responsible for personnel and inventory.
  • Responsible for cash flow and venue.

Server / Expeditor / Pass Master

The Core Club
04.2004 - 06.2005
  • Promoted to Expeditor / Pass Master.
  • Provided the best food and beverage experience with the charismatic distinctive of being Latin.
  • Supported all floor staff to enhance the dining experience.

Education

Bachelor in Marketing And Advertising - Marketing And Advertising

Politecnico Grancolombiano
Bogota, Colombia
06.1995

Concept and Restaurant Development -

Fundacion Gastronomica Mariano Moreno
05.2009

Skills

  • Teamwork
  • Empathy
  • Leadership
  • Creativity
  • Problem Solving
  • Planning and Organizing
  • Time Management
  • Flexibility
  • Initiative and Enterprise
  • Fast Learner
  • Adaptability

Languages

Spanish
English

Honor Awards

  • Citizen Services Pillar Award, 06/2020, City of Melbourne/city of Yarra Team Members
  • Certificate of Appreciation, 02/2023, Tennis Australia

Timeline

Food and Beverage Supervisor

Patina at Alumni Court Queensland University
03.2025 - Current

Assistant Venue Manager

TGI Fridays
01.2025 - 03.2025

Assistant Restaurant and Bar Manager

interContinental Sanctuary Cove Resort
07.2023 - 05.2024

Banquets Assistant Manager

W Melbourne
02.2023 - 05.2024

Food and Beverage Attendant Collins Kitchen

Grand Hyatt Hotel
06.2022 - 12.2022

Supervisor

W Melbourne / Lollo and Culprit
03.2022 - 02.2023

Compound Area Manager

Paddock 600 Grand Prix F1
03.2022

Customer Engagement Ambassador

Tennis Australia
01.2022

B&F Attendant Grade 3

W Melbourne / Lollo and Culprit
12.2020 - 03.2022

Owner/Manager

Algo mas que cafe.
05.2012 - 03.2020

Owner

Ala que mas?
01.2012 - 01.2014

Food and Beverage Supervisor

Cirque du Soleil
10.2010 - 11.2010

Senior Copywriter

Beccassino Publicidad
08.2006 - 11.2009

Supervisor

Cheeburger Cheeseburger
07.2005 - 06.2006

Server / Expeditor / Pass Master

The Core Club
04.2004 - 06.2005

Concept and Restaurant Development -

Fundacion Gastronomica Mariano Moreno

Bachelor in Marketing And Advertising - Marketing And Advertising

Politecnico Grancolombiano

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Gustavo Barrera