GUSTAVO FERREIRA GARCIA

Transformation of the Customer Service area; Management of orders from all channels;

Forecast tracking; Direct communication with the sales team; Revenue Recognition management; Invoicing; Dispatch Control; Inventory Management with suppliers and Logistics Warehouse; Schedules; Returns; Occurrences; Hiring Inbound and Outbound Freight and Direct Support to peers with an emphasis on people development.

Reports: Daily Sales Report x Forecast; Fill Rate; On time; Mapping Returns; Inventory DOH control; Sales Target x Salesperson.

Special Project: Commercial and Structural Service for E-Commerce Accounts ( Mercado Livre and Amazon).

Management of the Key Account and Cash & Carry Order Portfolio from capture to delivery, ensuring previously negotiated deadlines; direct handling of occurrences and backorder management.

Reports: Returns / OTIF

Key account order book management, machine maintenance management, cancellation process, daily reports for internal and external customers, interface with the areas: of registration, finance, billing, and legal.

Analysis and inputs of orders in SAP to serve the channels of key accounts, wholesale, distributors, cash&carry, and regional sellers networks; FOB portfolio service (Follow-up of returnables); Portfolio visibility; EDI adjustments. Interfaces with the financial, tax, collaboration, and commercial areas.

Endomarketing; Feasibility analysis for the implementation of ICMS incentive projects; Creation and monitoring of payment requests; Creation and follow-up of sampling actions; Monitoring of market analysis to develop the mechanics of positive actions; Responsible for stock inventories of promotional items.

Follow-up on deliveries and returns; Release and payment of invoices, requisitions, the release of notes; Customer service; Information management support in occurrence and returns management systems, transfer and pallet control.