Gustavo Ewandro Santos De Sá Palmeira
ELIZABETH BAY,New South Wales
Summary
Experienced Process Manager, proficient in managing various aspects of operations including employee scheduling, procurement, customer relations, and human resources. Skilled in timber treatment processes and equipment negotiation. Held internships at TSA Consulting and Engineering, gaining hands-on experience in construction and administrative sectors. Committed volunteer with 11 years at Word of Life camp, demonstrating leadership abilities. Currently working as a general laborer in Sydney, NSW. Holds a Bachelor's degree in Civil Engineering from Federal University of Paraná and certifications in Project Management. In progress with a Diploma in Project Management and incomplete studies in Electrical Engineering. Proficient in AutoCAD, Revit Architecture, Excel, and MS Project. Fluent in English from Phil Young's English School.r.
Overview
14
14
years of professional experience
Work History
Process Manager
Ecowood Madeiras
Lapa, Paraná
09.2019 - 08.2022
- Managed employee scheduling, payroll, timber delivery coordination, recruitment, customer interactions, procurement of equipment, and various HR duties within the company.
- Spearheaded initiatives to enhance operational efficiency by devising and executing process improvement strategies.
- Conducted in-depth analysis of customer feedback, pinpointing areas for refinement in existing workflows.
- Generated comprehensive reports detailing process performance metrics such as cycle times and cost reductions.
- Implemented innovative procedures aimed at waste reduction, productivity enhancement, and improved customer satisfaction.
- Identified opportunities for automation and successfully integrated suitable solutions into operations.
- Maintained an extensive database containing all process documentation, logs, and records.
- Provided training sessions to staff members on new processes and updates, ensuring smooth transitions.
- Conducted root cause analyses of systemic issues and proposed effective corrective actions.
- Managed seamless coordination with suppliers and vendors to ensure timely material deliveries.
- Facilitated effective communication among team members during project planning stages.
- Effectively delegated tasks to staff, establishing clear priorities and objectives.
- Conducted performance evaluations for employees and delivered constructive feedback and coaching to drive improvement.
- Resolved escalated customer inquiries and complaints with managerial intervention.
- Conducted regular one-on-one meetings with employees to review performance, address priorities, and offer feedback.
- Recommended or approved adjustments to project plans to optimize outcomes.
- Provided leadership, guidance, and mentorship to newly onboarded employees, imparting knowledge of company programs.
- Managed the recruitment and training processes to ensure new hires met job requirements effectively.
Intern
TSA Consulting and Engineering
Colombo, Paraná
01.2017 - 11.2024
- Direct involvement in the construction of a 3000m² school.
- Assisted with the design and development of civil engineering projects.
- Analyzed survey reports, maps, drawings, blueprints, aerial photography, and other topographical or geologic data to plan projects.
- Prepared detailed project plans including cost estimates for materials and labor.
- Provided technical support for civil engineering projects including research, calculations, and document preparation.
- Developed construction documents such as skhes, diagrams and layout plans using AutoCAD software.
- Inspected existing structures to identify potential problems or risks associated with proposed designs.
- Coordinated with contractors to ensure that all safety requirements were met during construction activities.
- Monitored project budgets to ensure accuracy of costs incurred versus budget projections.
- Supported engineers and surveyors with field layout activities and measurements.
- Assisted with construction staking and site measuring.
- Researched and developed municipal works projects.
- Executing financial spreadsheets and construction sites planners.
Volunteer
Word of Life camp
Lapa, Paraná
01.2011 - 07.2022
- Working in the leadership of the staff and campers.
- Conducted Bible studies and prayer meetings to deepen understanding of Christianity.
- Provided pastoral care and counseling services to those seeking guidance on their faith journey.
- Managed the day-to-day operations of a camp centered on faith and community, ensuring seamless execution while adhering to camp guidelines discreetly.
- Collaborated on the planning and execution of a variety of engaging activities, including creative performances, outdoor games, and team-building exercises, designed to enhance the camp experience covertly.
- Played a pivotal role in maintaining the cleanliness and organization of camp facilities, prioritizing the safety and comfort of all participants without drawing attention.
- Assisted with meal preparation, cooking, and serving duties, discreetly ensuring the provision of nutritious and delicious meals for campers and staff.
- Provided subtle assistance and support to fellow volunteers and camp staff, fostering a harmonious and supportive atmosphere under the radar.
- Offered discreet guidance and mentorship to campers, providing subtle emotional support and reinforcing positive values without attracting unwanted attention.
- Engaged in discreet personal and professional development activities, including covert leadership training and clandestine team-building exercises.
- Collaborated with camp leadership clandestinely to brainstorm ideas for program enhancement and implement covert solutions to elevate camper engagement.
- Demonstrated a steadfast commitment to upholding Christian principles and values, quietly embodying the camp's mission and vision without raising suspicion.
General Labourer
Sydney, NSW
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Operated hand tools and power tools to complete construction projects.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Ensured that all safety regulations were followed while working onsite.
- Performed general maintenance duties such as painting walls or installing insulation.
- Built scaffolding around buildings to provide access for workers at heights.
- Cut timber into specified sizes using saws or other woodworking tools.
- Laid down asphalt paving material on driveways and sidewalks.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Reported safety violations to supervisor to reduce risks and accidents.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Read plans, instructions or specifications to determine work activities.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Mixed, poured, and spread concrete, asphalt gravel and other materials.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Cleaned or prepared construction sites to eliminate hazards.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Demonstrated best safety practices working at heights and lifting various objects.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Lubricated, cleaned or repaired machinery or equipment.
- Controlled traffic passing near, in or around work zones.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
Education
Civil Engineering Bachelor - Civil Engineering
Federal University of Paraná
Curitiba12-2021
High School Diploma -
Bom Jesus
Curitiba12-2009
Skills
- Effective Communication
- Problem Solutions
- New Hire Training
- Employee Development
- Workflow Coordination
- Team Meetings
- Compliance
- Performance Incentives
- Cross-Functional Communication
- Efficiency Improvement
- Cost Reduction
- Data Tracking
- Process Documentation
- Process Recommendations
- Supply Monitoring
- Project Management
- Safety Monitoring
- Quality Monitoring
- Project Requirements
- Math Skills
- Safety And Health Standards
- Preventive Maintenance
- Data Analysis
- Equipment Operation
- Quality Service
- Maintenance Understanding
- Materials Inspection
- Electronic Information Systems
- Work Order Management
- Sequence Planning
- Process Improvement
- Process Control Strategies
- Document Processing
Graduation
- Bachelor’s degree, Civil Engineer, Federal University of Paraná
- Certificate IV of Project Management, Greenwich Management College
- Diploma of Project Management, Academies Australasia
- Electrical Engineering, Federal University of Paraná
- TKS AutoDesk Authorized Training Center, AutoCAD 2D e 3D Advanced
- TKS AutoDesk Authorized Training Center, Revit Architecture Advanced
- TKS AutoDesk Authorized Training Center, Excel Advanced
- TKS AutoDesk Authorized Training Center, MS Project Basic
- Bom Jesus College, 2009
Qualifications Summary
- 3 years working as a Process Manager for a timber treatment company (Ecowood Madeiras), organizing employees time sheets, payments, timber delivery schedules, recruiting new workers, dealing with customers, buying and negotiating new equipments for the company, inspecting the wood treatment process and doing any kind of human resources jobs needed.
- 8 months as an intern in the construction sector of the company ”TSA Consulting and Engineering“, with direct involvement in the construction of a 3000m² school.
- 2 and a half months as an intern in the administrative sector of the company ”TSA Consulting and Engineering“, executing financial spreadsheets and construction sites planners.
- 11 years as a volunteer in the Word of Life camp in Paraná. Working in the leadership of the staff and campers.
- Working as a general labourer in Sydney NSW since September 1st of 2022.
Personal Information
- Age: 32
- Nationality: Brazilian
Languages
Phil Young's English School, English, Fluent, 02/2004, 11/2008
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Process Manager
Ecowood Madeiras
09.2019 - 08.2022
Intern
TSA Consulting and Engineering
01.2017 - 11.2024
Volunteer
Word of Life camp
01.2011 - 07.2022
General Labourer
Civil Engineering Bachelor - Civil Engineering
Federal University of Paraná
High School Diploma -
Bom Jesus
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