Summary
Overview
Work History
Education
Skills
Professional Employment
Professional Skills Summary
References
Languages
Timeline
Generic

Senovia Jensen

Brushgrove,NSW

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Claims Coordinator

HBI AUSTRALIA
Coffs Harbour
11.2018 - Current
  • Work as a Full-time casual receptionist for a high call volume building insurance company
  • Managed reception area in a clean and organized manner
  • Served as a central point of contact to insurance claim enquires
  • Made copies, sent emails, and file while also handling all out going correspondences
  • Strong ability to adapt to new business systems.
  • Compiled data from a variety of sources to prepare reports on claims activity.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Assisted customers with inquiries regarding the status of their claim.
  • Reviewed incoming claims for accuracy and completeness, ensuring all necessary documentation was included.
  • Resolved customer complaints or answered customers' questions.
  • Communicated regularly with clients regarding the progress of their claim.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Covid Screening Administration/ Health Assistant

St. John Ambulance Coffs Harbour
Coffs Harbour
11.2021 - 01.2022
  • Greet and triage symptomatic persons through the Covid Screening Clinic
  • Enquire about symptoms and close contacts before progressing to the testing bay
  • Assist registered nurses in creating pathology forms for swabbing
  • Aided at Coffs Harbour health campus during off period with Administrative work.
  • Monitored individuals to identify and address specific care needs.
  • Performed clerical duties such as scheduling appointments, filing paperwork, and maintaining records.
  • Provided assistance to medical staff with patient care and treatments.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.

Receptionist

ALONZO MOURNING CHARITIES
Miami, Florida
06.2012 - 12.2014
  • Front-desk position at a long-term-care facility
  • Answered switchboard and routed calls, assisted visitors, greeted guests, assisted with billing and collections, managed filing and record-keeping for business office and coordinated inventory.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

LLB - Bachelor of Laws

Swinburne University
Melbourne, VIC
07-2022

ACTAC -

RONALD REAGAN SENIOR HIGHSCHOOL -

Skills

  • Microsoft Office
  • Administrative Management
  • Data Entry
  • Database Administration
  • Appointment Scheduling
  • Relationship Building
  • Goal Setting
  • Team Leadership
  • Handling Complaints
  • Schedule Coordination
  • Schedule Management
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Scheduling and Calendar Management
  • Documentation and Recordkeeping
  • Event Coordination
  • Quality Assurance
  • Customer Service

Professional Employment

Highschool work. CovidCovideftposprogramming

Professional Skills Summary

Well-respected for ability to take initiative, multi-task and manage projects. Excellent organizational, communication and customer service skills. Attentive to detail, able to quickly and effectively prioritize to meet deadlines, and an independent thinker. PC Proficient with Microsoft Office Suite (Word, Access, Excel, PowerPoint).

References

  • Ashley Williams, 0491 072 488
  • Pauline De La Cruz, 0407517568

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Covid Screening Administration/ Health Assistant

St. John Ambulance Coffs Harbour
11.2021 - 01.2022

Claims Coordinator

HBI AUSTRALIA
11.2018 - Current

Receptionist

ALONZO MOURNING CHARITIES
06.2012 - 12.2014

LLB - Bachelor of Laws

Swinburne University

ACTAC -

RONALD REAGAN SENIOR HIGHSCHOOL -

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Senovia Jensen