Guy Taylor
Forde,Australia Capital Territory
Summary
Personable and dedicated Customer Service Representative with extensive experience in project management major construction industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Assistant Director Estate Works
Department of Defence
Campbell Park Canberra , ACT
07.2005 - Current
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Education
Bachelor of Arts - Project Management
Sydney University
Broadway NSW02.1983
Skills
- Operations Management
- Strategic Planning
- Regulatory Compliance
- Contract Management
- Project Management
- Negotiation
- Contract Negotiation
Accomplishments
- Defence Award for business improvements and sustainment
References
References available upon request.
Timeline
Assistant Director Estate Works
Department of Defence
07.2005 - Current
Bachelor of Arts - Project Management
Sydney University
Similar Profiles
Alexander DupraAlexander Dupra
Drone Operator at Department Of DefenceDrone Operator at Department Of Defence
J GordoJ Gordo
United States Military at Department Of DefenceUnited States Military at Department Of Defence
Andrew BoehmAndrew Boehm
USMC Data Systems Administrator at Department Of DefenceUSMC Data Systems Administrator at Department Of Defence