Guy W. Ross
Scarborough,WA
Summary
Dynamic leader with a proven track record at Odyssea Restaurant, adept in pragmatic problem-solving and effective communication. Excelled in enhancing operational efficiency and team performance, leveraging expert organizational skills and a principled work ethic. Achieved significant improvements in customer satisfaction and venue management, embodying strong leadership and advanced food handling expertise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager
Odyssea Restaurant
City Beach , WA
08.2023 - Current
- Supervised team members on daily tasks; provided feedback and guidance when needed.
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Managed inventory of supplies and equipment needed to operate the venue effectively.
- Scheduled and coordinated events and activities.
- Coordinated communication between different departments within the organization.
- Supervised grounds people, event staff and maintenance personnel to promote best practices and build productive teams.
- Conducted regular meetings with staff to discuss upcoming events or changes in policies and procedures.
- Adhered to applicable laws and regulations regarding health and safety standards at the venue.
- Analyzed customer feedback to identify areas for improvement in services offered.
Food and Beverage Manager
Tin Roof Bucket Bar and Bistro
Harare, Zimbabwe
06.2015 - 08.2017
- Opening up of the premises, stock take, control and ordering of stock, reconciliation and report writing
- Procurement, costing and cost comparisons, processing and receiving of orders
- Payment and accounting for cash purchases, ordering of equipment and supplies
- Kitchen staff management and bar staff management as well as other matters to do with human resources
- Taking of reservations, supervision of the cleaning and maintenance, taking food orders, co-ordination of meal processing, maintaining quality, high standard and presentation of food
- Cashing up, balancing and sales reporting after each shift, computer operations and printing as required
- Customer liaison and public relations, co-ordination of functions
Trainee Manager
Miekles Hotel
Harare, Zimbabwe
11.2013 - 12.2014
- Trainee in Housekeeping, Laundry, Baggage porter, Kitchen porter, General cleaning, Stores, Restaurant - Waiter, Kitchen - Chef, Banqueting, Concierge, Guest Relations, Reception, specialised in Reservations department
Front Of House Manager
Sitar Restaurant
Harare, Zimbabwe
01.2011 - 10.2012
- Conducting continuous training for servers
- Effectively managed a team of staff to ensure the ultimate dining experience for guests
- Worked to ensure successful operations of dining area including labour cost control, foods cost control, food preparation, transportation, and setup
- Oversaw the day to day operations of the restaurant
- Cashing up, balancing and sales reporting after each shift, computer operations and printing as required
Food and Beverage Manager
Wild Geese Lodge
Harare, Zimbabwe
06.2010 - 12.2010
- Maintaining par levels for four bars and cleanliness and preforming daily stock takes
- Bar tending, taking reservations of guest, supervising servers at work and relations with guests
- Scheduling staff for days of work and setting up venues for private function
- Day to day management of the restaurant
Education
Hospitality Management Diploma - Educational Institute of the American Hotel and Lodging Association (AHLA)
Southern Africa Hospitality Training Company
Harare, Zimbabwe04.2015
Some College (No Degree) - Business Administration And Management
The College For Adult Learning
Skills
- Evidence-Based Decision Making
- Pragmatic Problem-solver
- Principal and Practical Worth Ethic
- Effective Communication
- Menu planning
- Venue promotion
- Expert Organisational and Management
- Staff scheduling
- Strong leadership
- Team management
- Booking management
- Facility maintenance
- Guest relations
- Food and beverage sales
Certification
- Cyber Security
- WSET Level 1 Wine
- Approved Managers License
- RSA (Responsible Service Of Alcohol)
- Advanced Food Handling
Languages
English
Full Professional
French
Limited
Timeline
Assistant Venue Manager
Odyssea Restaurant
08.2023 - Current
Food and Beverage Manager
Tin Roof Bucket Bar and Bistro
06.2015 - 08.2017
Trainee Manager
Miekles Hotel
11.2013 - 12.2014
Front Of House Manager
Sitar Restaurant
01.2011 - 10.2012
Food and Beverage Manager
Wild Geese Lodge
06.2010 - 12.2010
Hospitality Management Diploma - Educational Institute of the American Hotel and Lodging Association (AHLA)
Southern Africa Hospitality Training Company
Some College (No Degree) - Business Administration And Management
The College For Adult Learning
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