Summary
Overview
Work History
Education
Skills
Licenses
References
Professional Development
Vaccination Status
Timeline
Generic

Gwen O’Leary

Yarrabilba

Summary

Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a busy company. Highly organised, with strengths in prioritizing tasks and managing deadlines. Equipped to support day-to-day operational functions, and accomplish business goals. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality.

Excellent communication skills, both verbal and written.

Strengths include multitasking abilities, coordination, and scheduling of jobs/trades, as well as proficiency in managing diverse teams under pressure.

Great rapport with team members.

Ability to work autonomously, from a home office, as well as with a team.

Overview

17
17
years of professional experience

Work History

Office Manager/Co-ordinator/Scheduler

Archer Building Group
Meadowbrook
12.2022 - 04.2025
  • Managing office staff and working with them to delegate jobs.
  • Liaising with insurance builders regarding jobs and their requirements for attendance.
  • Management of jobs and processes.
  • Triaging jobs by contacting clients and getting relevant information to assist and advise trades for job attendance.
  • Scheduling jobs for trades to attend across Brisbane, North Brisbane, and the Gold Coast regions, with between two and four teams scheduled per day. On occasion, scheduling jobs in rural areas, as required.
  • Working on the Prime platform to register jobs, create links for clients, keep notes from triaging and booking in jobs, and create and send links to trades once jobs are scheduled for their attendance.
  • Using an Excel spreadsheet for scheduling.
  • Liaising with trades once on site if authority is required for further work to be completed, and then liaising with insurance builders for authority to proceed.
  • Preparing and providing quotations, if required, for further work as necessary.
  • Creating reports, photo schedules, and costings for jobs once attended by trades, and jobs completed, to be invoiced by the Accounts team.
  • Keeping records of both trades and office staff hours to authorize and approve weekly timesheets.
  • Liaising with the management team as required.

Administration Officer

Makesafe Operations Queensland
Gold Coast
06.2022 - 12.2022
  • General administration duties, including but not limited to:
  • Answering telephone calls.
  • Sending and responding to emails.
  • Dealing with Customer Inquiries.
  • Inputting through MYOB – invoicing/receipting.

Apprenticeship Field Officer

Busy At Work
Logan
02.2022 - 06.2022
  • Developed and maintained relationships with local communities, stakeholders, and partners.
  • Liaised with employers, clients, and other stakeholders to schedule meetings for apprenticeship sign-ups.
  • Prepared apprenticeship documents for signing and submission.
  • Marketing, when required for employers for apprentices, for sign-ups.
  • Worked autonomously and from home office.

School Based Liaison Officer

Business Success Group
Gold Coast Region
02.2019 - 11.2021
  • Produce and present PowerPoint presentations for families for school-based traineeships at school presentation nights.
  • Support students in work experience.
  • Marketing for Host Employers for School-Based Traineeships.
  • Liaising with teaching staff and case managers regarding students for SBT.
  • Liaising with parents regarding students for SBT.
  • Problem Solving and Working with Host Employers, Teaching Staff, Students, and Families.
  • Preparing DESBT paperwork for traineeship sign-ups.
  • Liaising and organising traineeship sign-ups with all stakeholders, including DES providers, RTO, and ASSN.
  • DAAWS Forms.
  • Word documents and Excel spreadsheets.
  • Organising, scheduling, and attending meetings with all stakeholders, managing the calendar.
  • Tutoring and mentoring students with theory and on-the-job components of SBT.
  • Working autonomously from a home office.

Training & Placement Officer 2

GCESS
Southport
06.2018 - 02.2019
  • Company Overview: Disability Employment Service.
  • On the job support with Jobseekers with disabilities
  • On the job support with SBT with disabilities
  • On-the-job support for employers of job seekers with disabilities.
  • Liaising with employers and school staff regarding job seekers.
  • Administration with ESS and Job Ready, including case notes.
  • Marketing for job seekers with disabilities.
  • Disability Employment Service.

School Pathways Specialist

Youth Employment & Training Australia
01.2017 - 06.2018
  • Working with School Case Managers/HOSES, parents and students sourcing work experience for students with disabilities leading into SBT
  • Marketing individually for students for work experience/work placement options
  • Administration surrounding the students work placement/SBT sign ups
  • Liaising with all stakeholders to organise official SBT sign ups
  • Working autonomously from home office, managing my own work and appointments

Teacher Aide Special Needs

Pacific Pines High School
05.2016 - 01.2017
  • Working with Special Needs students and Students with Disabilities in various classes working at various levels ranging in mild disabilities to high level disabilities

TA004 Teacher Aide/Department Admin Assistant

Warwick State High School
01.2013 - 04.2016
  • Teacher Aide Duties with Special Needs students and Students with Disabilities
  • Administration work for Special Education Department under the HOSES guidance. This position includes general Administration duties, assisting with reports, filing, word processing, answering telephone, equipment management, stock control and ordering, student behavior management when necessary
  • Liaising with all staff, students and parents in various situations and regarding a wide range of objectives relative to the support of the HOSES and Students with Disabilities
  • Basic data entry for NAPLAN testing under guidance
  • Answering telephone and assisting with enquiries etc.
  • Mentoring/Managing teacher aides and organizing relative Professional Development as opportunities arise
  • Implementing and Managing Teacher Aide timetables/rosters
  • Liaising with BSM regarding Teacher Aide work allocation, timetables/rosters etc.
  • Workplace Rehabilitation and Return to Work Officer for non-teaching staff

Teacher Aide Special Needs

Warwick State High School
Warwick
01.2008 - 04.2016
  • Working with Special Needs students and Students with Disabilities in various classes working at various levels ranging in mild disabilities to high level disabilities.

Teacher Aide Flexi Campus

Warwick State High School
01.2013 - 06.2014
  • Working with students who are disengaged from school to encourage their participation in classwork and to start preparing them for work.
  • Liaising with teaching staff at the campus regarding student participation.
  • Liaising with parents when required to assist the teaching staff.
  • Preparing classrooms for classes.
  • Assisting students with cooking for their breakfasts and lunches.

Education

Diploma in Community Services -

Harvest Education Training College
01.2018

Diploma in Education Support -

Gold Coast Institute of TAFE
01.2017

Certificate III in Education Support -

Brisbane TAFE
01.2012

Certificate II in Business -

01.2008

Diploma in Legal Secretary -

01.1988

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Outlook
  • Prime Platform for Insurance Works
  • Office management
  • Scheduling and coordinating
  • Client liaison
  • Job triaging
  • Quotation preparation
  • Team delegation
  • Customer service
  • Time management
  • Report generation
  • Data entry
  • Problem solving
  • Stakeholder engagement
  • Administrative support
  • Employee mentoring/training
  • Excellent verbal and written communication

Licenses

  • Driver's License
  • Blue Card
  • Police history check

References

  • William Reynolds, previous Chief of Operations at Archer Building Group, 0456 918 623, chassit@live.com.au
  • Lisa Sabo, Accounts Supervisor, Archer Building Group, 0431 769 093
  • Jessica Howe, Administration Assistant, Archer Building Group, 0429 877 783
  • Jenny Soon, Operations Manager, Business Success Group, 0484 124 387, soonj71@gmail.com
  • John Shepley, Managing Director, Business Success Group, Barrister at Law, 0419 903 174, johnshepley@hotmail.com
  • Tanya Draper, Field Officer, Busy at Work, 0419 763 469, Tanya.Draper@busyatwork.com.au
  • Leisa Gamblin, School Liaison Officer, GCESS 0438 782 643
  • Anne Walker, Deputy of Inclusion, Pacific Pines High School, 0422 458 507, awalk46@eq.edu.au

Professional Development

I have completed many professional development courses and training whenever they have become available in the past, and I am very willing and keen to extend my learning and my skills where necessary or when opportunities present

Vaccination Status

Fully Covid 19 Vaccinated (including Booster)

Timeline

Office Manager/Co-ordinator/Scheduler

Archer Building Group
12.2022 - 04.2025

Administration Officer

Makesafe Operations Queensland
06.2022 - 12.2022

Apprenticeship Field Officer

Busy At Work
02.2022 - 06.2022

School Based Liaison Officer

Business Success Group
02.2019 - 11.2021

Training & Placement Officer 2

GCESS
06.2018 - 02.2019

School Pathways Specialist

Youth Employment & Training Australia
01.2017 - 06.2018

Teacher Aide Special Needs

Pacific Pines High School
05.2016 - 01.2017

TA004 Teacher Aide/Department Admin Assistant

Warwick State High School
01.2013 - 04.2016

Teacher Aide Flexi Campus

Warwick State High School
01.2013 - 06.2014

Teacher Aide Special Needs

Warwick State High School
01.2008 - 04.2016

Diploma in Community Services -

Harvest Education Training College

Diploma in Education Support -

Gold Coast Institute of TAFE

Certificate III in Education Support -

Brisbane TAFE

Certificate II in Business -

Diploma in Legal Secretary -

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Gwen O’Leary