Gwenda Bland
Chirnside Park,Vic
Summary
With a proven track record at Home Instead, I excel in providing compassionate care and emotional support, alongside adeptness in housekeeping tasks. My approach has consistently enhanced client well-being and satisfaction. Skilled in both personal hygiene assistance and creating supportive companionship, I bring a dynamic blend of hard and soft skills to every role. Qualified Personal Carer with robust background in providing compassionate and personalized care to individuals. Successfully supported daily living activities and built strong rapport with clients and their families. Demonstrated reliability and empathy through effective communication and attention to detail.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Cafe Worker
Collectors Coffee House
01.2022 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
Customer Service Cashier
Woolworths Supermarket
11.2011 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
Personal Carer
Home Instead
09.2022 - 09.2024
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
Early Childhood Teacher
Many Different Employers
02.1977 - 12.2015
- Applied play-based strategies to provide diverse approaches to learning.
- Mentored new teachers, sharing effective teaching strategies and providing support as they acclimated to the school culture.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Special Education Teacher
Irabina Early Intervention
01.1996 - 12.1998
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
Education
Bachelor of Special Education - Education
Monash University
Clayton, VIC12.1990
Bachelor of Education (Early Childhood) - Early Childhood Development And Education
Melbourne College of Advanced Education
Kew, VIC12.1988
Diploma of Teaching - Early Childhood Education
Institute of Early Childhood Education
Kew, VIC12.1976
Skills
- Personal Hygiene Assistance
- Transportation Assistance
- Compassionate Care
- Housekeeping tasks
- Emotional Support
- Adaptive equipment use
- Fall prevention
- Verbal and written communication skills
- Supportive Companionship
- Daily living assistance
- Respectful and Compassionate
- Meal Preparation
- Elderly Care
- Special Needs Care
- COVID-19 Safety Policies
- Patient Companionship
Certification
Completed required Home Instead training for personal carers including legal requirements, first aid and lifting procedures.
Timeline
Personal Carer
Home Instead
09.2022 - 09.2024
Cafe Worker
Collectors Coffee House
01.2022 - Current
Customer Service Cashier
Woolworths Supermarket
11.2011 - Current
Special Education Teacher
Irabina Early Intervention
01.1996 - 12.1998
Early Childhood Teacher
Many Different Employers
02.1977 - 12.2015
Bachelor of Special Education - Education
Monash University
Bachelor of Education (Early Childhood) - Early Childhood Development And Education
Melbourne College of Advanced Education
Diploma of Teaching - Early Childhood Education
Institute of Early Childhood Education
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