Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Gwendoline Melissant

Mackay,QLD

Summary

Dedicated professional with 24 years of experience at Bunnings Warehouse, excelling in various roles focused on delivering exceptional customer service. Proven reliability and strong work ethic contribute to a positive customer experience. Seeking casual employment to leverage extensive skills and attributes in a new environment.

Overview

29
29
years of professional experience

Work History

Customer Service Specialist

Bunnings
Paget, QLD
05.2001 - Current
  • Delivered exceptional customer service in fast-paced retail environment.
  • Assisted customers with inquiries and purchase decisions to enhance satisfaction.
  • Resolved complaints efficiently, ensuring high-quality service delivery.
  • Returns and Exchanges
  • Accounts Payable
  • Trade Desk and Quotes
  • Order Management
  • Bunnings Delivery Driver
  • Accurately processed transactions using point-of-sale systems.
  • Maintained up-to-date knowledge of current promotions and inventory availability.
  • Collaborated with team members to improve overall customer experience.
  • Trained new staff on customer service protocols and procedures.
  • Ensured store presentation adhered to company standards through regular checks.

General Retail Assistant

Mackay Marketplace
Paget, QLD
01.1997 - 04.2001
  • Stocked shelves and organized merchandise displays effectively.
  • Participated in inventory management and stock replenishment tasks.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Inspected incoming products for quality assurance prior to stocking shelves.
  • Ensured that all displays were properly labeled with pricing information.
  • Unloaded shipment trucks and counted stock items for accuracy against invoices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

Calen State Secondary School
Calen, QLD
11-1996

Skills

  • Customer service
  • Point-of-sale systems
  • Complaint resolution
  • Product knowledge
  • Training and development
  • Customer relationship management
  • Effective communication
  • Time management
  • Customer order management
  • Price quotes

Accomplishments

Outstanding Service Awards

Affiliations

Paddleboarding, Beach Walks, Bike Riding

References

References available upon request.

Timeline

Customer Service Specialist

Bunnings
05.2001 - Current

General Retail Assistant

Mackay Marketplace
01.1997 - 04.2001

High School Diploma -

Calen State Secondary School
Gwendoline Melissant