Gypsy Ferguson
Sydney,NSW
Summary
Hospitality professional with extensive experience at Wakehurst Golf Club, specializing in customer service and cash handling. Demonstrated success in enhancing guest experiences through effective communication and streamlined workflow management. Recognized for maintaining high standards in food and beverage preparation while ensuring compliance with health regulations. Experienced in teaching swimming lessons and organizing events for children aged 3 to 14, including birthday parties and jump sessions.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Bar staff
Wakehurst Golf Club
04.2025 - Current
- Managed bar inventory, ensuring timely restocking of supplies.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to coordinate food and beverage pairings for events.
- Ensured compliance with health and safety regulations in all bar operations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Host/deckhand
Champagne Sailing
07.2025 - 01.2026
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation system, optimizing table turnover and guest experience.
- Resolved guest concerns efficiently, maintaining positive dining atmosphere.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Kitchen hand and waitress
Flavour Buds
10.2024 - 07.2025
- Maintained a clean and safe work environment by adhering to sanitation protocols and safety guidelines.
- Washed dishes, glassware, and flatware by hand or with industrial dishwasher.
- Displayed excellent teamwork skills while working with other kitchen staff members to complete tasks efficiently.
- Followed all health and safety regulations for the kitchen and ensured a clean and sanitary work environment.
- Cleaned kitchen floors by regularly sweeping, mopping and removing spills.
- Washed, peeled, and cut fruit and vegetables to prepare for cooking or serving.
- Performed food preparation tasks such as chopping vegetables, portioning meals and making sauces.
- Followed standard procedures for proper food handling, sanitation, safety and security to comply with health regulations.
- Organized storage areas for food items to maintain proper inventory levels.
swimming instructor, lifeguard and receptionist
Blue fit swimming center
02.2023 - 01.2025
- Managing children ages 3+ and adults
- Customer service
- Managing bookings and cancellations
- Closing venue
- Sending and receiving emails
- Checking in and out customers
- Created a positive learning atmosphere through effective communication with swimmers and parents.
- Encouraged swimmers to work hard in order to achieve their personal bests in competitive events.
- Demonstrated swimming techniques, corrected form, and provided feedback to help swimmers progress in their skill level.
- Collaborated with other instructors and coaches within the program to coordinate practices and activities.
party host
Jumpd
06.2023 - 10.2024
- Opening and closing set up
- Party’s up to 30 kids aged from 3+ management
- Cafe and venue clean up
- Stock control
- Customer service
- Decorated and performed planning duties to host birthday parties.
- Exhibited strong communication skills when addressing inquiries from guests.
- Coordinated activities for children attending the party, ensuring their safety at all times.
- Organized decorations and food according to party theme.
- Provided timely assistance to any guest requests or concerns during the party.
waitress
Boat house
12.2022 - 07.2023
- Running hot and cold beverages, food and utensils to tables and kitchen
- Stock control
- Opening and closing venue
- Customer service
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
kitchen crew
McDonald's
02.2022 - 11.2022
- Opening and closing venue
- Kitchen hand
- Stock rotation
- Cleaning kitchen area and wash room
- Prepared meals according to recipes and presentation standards.
- Stocked the kitchen with necessary supplies as needed.
- Performed general cleaning duties such as washing dishes, mopping floors, taking out trash.
- Ensured that all orders were accurate and delivered in a timely manner.
- Maintained a clean, safe and organized kitchen environment by following all food safety guidelines.
Education
Certificate 3 Sport And Recreation -
Australian Training Compony
01-2025
year 12 -
The Forest High School
Frenchs Forest10-2024
Skills
- Advanced Communication Skills
- Customer service
- Positive attitude
- Helpful
- Youth and parental engagement
- Food preparation
- Cash handling
- Time management
- First aid training
- Beverage preparation
References
- Craig warren, 0407227790, Bar manager, Wakehurst golf club
- Juliette, 0410214531, champagne sailing CEO
Certification
Certificate 3 in Sport and Recreation
Timeline
Host/deckhand
Champagne Sailing
07.2025 - 01.2026
Bar staff
Wakehurst Golf Club
04.2025 - Current
Kitchen hand and waitress
Flavour Buds
10.2024 - 07.2025
party host
Jumpd
06.2023 - 10.2024
swimming instructor, lifeguard and receptionist
Blue fit swimming center
02.2023 - 01.2025
waitress
Boat house
12.2022 - 07.2023
kitchen crew
McDonald's
02.2022 - 11.2022
Certificate 3 Sport And Recreation -
Australian Training Compony
year 12 -
The Forest High School