Summary
Overview
Work History
Education
Skills
Timeline
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GYUNGHYUN KIM

Southport,QLD

Summary

Dynamic social worker with a proven track record in client advocacy and case management at a community service organization. Skilled in implementing data-driven improvements and maintaining compliance in documentation. Known for compassionate support and effective conflict resolution, enhancing access to essential services for diverse populations.

Overview

10
10
years of professional experience

Work History

Social Worker

03.2023 - 02.2025
  • Updated client documentation for accurate, compliant and current records.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
  • Advocated for client rights and services, resulting in increased access to necessary support and resources.

College Assistant

07.2019 - 06.2022
  • Planned and executed educational events and workshops, fostering a sense of community within the college.
  • Monitored and tracked budgets and expenses.
  • Edited documents to keep company materials free of grammar errors.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Student Librarian Assistant

05.2017 - 02.2019
  • Supported research efforts of patrons by assisting with reference inquiries and directing users to appropriate resources.
  • Contributed to a positive learning environment by providing exceptional customer service to students, faculty, and staff.
  • Facilitated access to reserve materials by processing requests, tracking usage data, and ensuring proper handling of items.
  • Bolstered user satisfaction rates with efficient book retrieval from stacks area and timely reshelving of returned items.

Convenience Store Cashier

11.2014 - 04.2017
  • Enhanced customer satisfaction by providing efficient and accurate transactions at the register.
  • Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.
  • Reduced cashier errors by consistently double-checking change calculations and receipts.
  • Handled cash, credit, debit, and other payment methods securely to prevent loss or theft.

Education

Master of Social Work - One-parent Family

Soongsil University
Dongjak-gu, Seoul
02-2022

Skills

  • Compassionate
  • Case management
  • Client advocacy
  • Conflict resolution
  • Social services
  • Multidisciplinary team collaboration
  • Cooperative
  • Case documentation
  • Client confidentiality
  • Empathy building
  • Client documentation
  • Capacity building
  • Service planning
  • Mandatory reporting procedures
  • DSM-iV classification

Timeline

Social Worker

03.2023 - 02.2025

College Assistant

07.2019 - 06.2022

Student Librarian Assistant

05.2017 - 02.2019

Convenience Store Cashier

11.2014 - 04.2017

Master of Social Work - One-parent Family

Soongsil University

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GYUNGHYUN KIM