A graduate of the Bachelor of Arts (Majoring in Psychology), from Monash University. An enthusiastic and capable individual looking for a role in a good environment, that embraces growth and hard work. Successful at helping clients unravel mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration with passion for leaving positive impact on patient lives.
Hi, I’m
Wongani Mataya
Oakleigh East,VIC
Summary
Overview
3
years of professional experience
Work History
Therapy Assistants Australia
Therapy Assistant
04.2023 - Current
Job overview
- Delivered brief interventions to help clients develop healthy coping and life skills.
- Maintained and updated client records, changes in service plans and treatment reports.
- Documented client information, treatment plans, and patient responses.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and client care.
- Tracked progress according to goals for interventions.
Sixt Car Rental
Rental Operations Agent
04.2023 - Current
Job overview
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Ellida Investments, Malawi
Customer Service Representative
01.2021 - 02.2023
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Monash UniversityMelbourne, VIC
Bachelor of Arts from Psychology, Criminology
02.2022
University Overview
Monash CollegeMelbourne, VIC
Diploma of Arts from Psychology Stream
01.2020
University Overview
Skills
- Planning and Coordination
- Management (Therapy Management)
- Communication
- Flexible and Adaptable
- Sales and Upselling
- Interdisciplinary Care
- Observant
- Client Service
- Cultural Sensitivity
- Report Writing (Session Notes)
- Scientific Language
- Statistical Analysis
Timeline
Therapy Assistant
Therapy Assistants Australia
04.2023 - Current
Rental Operations Agent
Sixt Car Rental
04.2023 - Current
Customer Service Representative
Ellida Investments, Malawi
01.2021 - 02.2023
Monash University
Bachelor of Arts from Psychology, Criminology
Monash College
Diploma of Arts from Psychology Stream
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