Troy Highdale
64-72 High St Learmonth,VIC
Summary
Energetic Sales and customer service professional offering demonstrated success with superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
25
25
years of professional experience
Work History
Sales Consultant/Trade Supervisor
Haymes Paints Ballarat
04.2022 - Current
- Provided customer service assistance and consultative sales techniques to understand customer requirements and apply knowledge of market and full range of products to meet customer needs, expanding company's customer base.
- Responded to telephone and in-person requests for information and maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Store Manager and Supervisor
Huffington Sporting Goods
12.2016 - 04.2022
- Managed store employees successfully in a safe and secure environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assess each customers and ensure that they walked out with the product that best suited their needs. Recommending them an array of products with pros/cons bases on their requirements.
- Adhered to laws and government regulations regarding Firearm licensing, sales and ownership.
Business Development Manager
Taylor & Sterling
04.2015 - 12.2016
- Reached out to potential customers via telephone, email, and in-person inquiries while generating new business with marketing initiatives and strategic plans.
- Built relationships with customers and demonstrate products to show potential benefits and advantages and encourage purchases.
- Home visits to organise measurements, styles and install blinds and curtains
Sales Consultant/ Trade Supervisor
Haymes Paint
07.2002 - 04.2015
- Provided customer service assistance and consultative sales techniques to understand customer requirements and apply knowledge of market and full range of products to meet customer needs, expanding company's customer base.
- Responded to telephone and in-person requests for information and maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories .
Customer Service/Replenishment Team Member
Kmart
11.1998 - 07.2002
- Greeted and used service model to meet customers' needs.
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Put away received merchandise in designated location. Cleaned and organized sales and stock areas.
Education
High School Diploma -
Wendouree Secondary Collage
Barkley Street Campus, VictoriaSkills
- 25 years retail experience
- Proven excellent customer service skills
- Efficient and hardworking mindset
- Management experience
- Leadership ability
- Time management and Problem solving
- Customer Relationship Management
- Sales and Marketing
- Product and Service Knowledge
- Cash handling, register and EFTPOS operation
- Computer knowledge of Microsoft Word, Excel and Windows
Accomplishments
-Certificate II in Retail Operations
-Certificate IV in Retail Management
-De-Fibrillation and CPR resuscitation trained
-Worksafe Victoria Health and Safety trained
-Occupational Health and Safety trained
-Haymes Specific training for Sexual Harassment, Fire Safety,Manual Handling, Workplace Bullying, Social Media Policies and Vehicle Safety
Referees
-Brandon Webb, Haymes Paint. Ph 0400 349 463
-Shayne Riggin, Owner Huntington Sporting Goods. Ph 0417 307 691
-Shandelle Cooper, Taylor & Stirling. Ph 0460675030
Interests
-Ex President of Ballarat Archery
-Ex Vice President of Beaufort GC
-Sponsor/Member of Clunes Field and Game
Timeline
Sales Consultant/Trade Supervisor
Haymes Paints Ballarat
04.2022 - Current
Store Manager and Supervisor
Huffington Sporting Goods
12.2016 - 04.2022
Business Development Manager
Taylor & Sterling
04.2015 - 12.2016
Sales Consultant/ Trade Supervisor
Haymes Paint
07.2002 - 04.2015
Customer Service/Replenishment Team Member
Kmart
11.1998 - 07.2002
High School Diploma -
Wendouree Secondary Collage
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