Ha Quynh Giang (Esmee) Vu
Canley Vale,Australia
Summary
Dynamic and passionate professional with a proven track record at Vietravel AUS, excelling in customer service and graphic design. Skilled in building strong customer relationships and enhancing engagement through effective communication. Adept at collaborating with teams to achieve sales targets while delivering exceptional experiences. Multilingual with a flair for creativity.
Overview
2
2
years of professional experience
Work History
Local Tour Guide
Vietravel AUS
Bankstown, NSW
09.2024 - Current
- Guided groups through historical landmarks and local attractions.
- Developed engaging narratives to enhance visitor experiences.
- Ensured safety protocols were followed during tours.
- Assisted visitors with questions and provided exceptional customer service.
- Collaborated with team members to improve tour routes and schedules.
Casual Sales Representative and Graphic Designer
Vietravel AUS
Bankstown, NSW
09.2024 - Current
- Developed strong relationships with customers to enhance service and satisfaction.
- Assisted customers in selecting travel packages that fit their preferences and needs.
- Collaborated with team members to achieve sales targets and improve strategies.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Edited photographs for use in digital media platforms including web banners and social media posts.
Coles Casual Worker - Customer Service
Coles
Balgowlah, NSW
04.2023 - 08.2023
- Contributed to inventory management by organizing and restocking supplies.
- Processed payments for completed transactions using cash registers or POS systems.
- Assisted customers with product inquiries and provided recommendations.
Education
High School - Year 12
Bethlehem College
Ashfield, NSW11.2022
Bachelor's degree - Business (International Tourism)
International College of Management Sydney
Manly, NSW12.2023
Diploma - Design & Architecture
UTS College
Haymarket, NSWSkills
- Customer Service
- Customer relationship management
- Team collaboration
- Effective communication
- Sales
- Multilingual
- Communication Skills
- Translation
- Customer engagement
- Graphic design
Languages
Vietnamese - Native, Chinese - Beginner, Italian - Beginner, English - Fluent
Awards
Peer Support Leadership Training Certificate, February 2021, Leadership training, Train to be responsible, Develop listening skill, Group working
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Chinese (Mandarin)
Limited
Italian
Elementary
Timeline
Local Tour Guide
Vietravel AUS
09.2024 - Current
Casual Sales Representative and Graphic Designer
Vietravel AUS
09.2024 - Current
Coles Casual Worker - Customer Service
Coles
04.2023 - 08.2023
High School - Year 12
Bethlehem College
Bachelor's degree - Business (International Tourism)
International College of Management Sydney
Diploma - Design & Architecture
UTS College
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