Faraaz Mohammed
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Credit Specialist
Credit Resolutions
Melbourne, VIC
12.2008 - 06.2025
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Provided hands-on training in daily processes and job duties.
- Mentored junior team members in developing their skills in credit analysis, negotiation techniques, and account management practices.
Retail Security Officer
Nationwide corporate services
Docklands, Vic
09.2022 - 04.2024
- Investigated shoplifting incidents by reviewing CCTV footage and conducting interviews with witnesses and suspects.
- Conducted regular inspections of all access points, exits, doors, gates. to ensure their proper functioning.
- Communicated effectively with colleagues and supervisors using radios or phones when necessary.
- Performed routine checks on staff members' bags upon entry and exit from the premises.
- Greeted customers entering the store while screening for potential shoplifters or trespassers.
- Provided support during special events such as sales promotions or new product launches.
- Prepared detailed reports of all security-related incidents for management review.
- Adhered strictly to company guidelines regarding confidential information handling.
- Responded to alarms, emergency situations, and other calls for assistance in a timely manner.
- Inspected deliveries prior to acceptance into the store for damage or tampering.
- Reported any suspicious activities or persons to the appropriate authorities.
- Patrolled assigned areas to identify suspicious activity, unauthorized personnel, and safety hazards.
- Assisted with crowd control when needed during busy periods or special events.
- Maintained a visible presence throughout the premises at all times in order to deter criminal activity.
- Reviewed incident logs daily to identify any patterns of suspicious behavior or recurring issues.
- Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Conducted regular surveillance of store through CCTV and floor patrols to identify theft activities.
- Trained new staff on loss prevention strategies and company policies.
- Conducted regular audits of high-risk departments to ensure merchandise security.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Prepared detailed incident reports following any theft or attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded to crowd control situations to maintain safe environment.
- Maintained a safe and secure environment for customers and employees.
- Monitored inventory for discrepancies and investigated causes of loss.
- Managed physical security systems, including alarm systems and locks.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Implemented both individual and group training for executive and loss prevention personnel.
- Escorted undesirable persons off property to minimize security violations.
- Utilized loss prevention technologies to enhance security measures.
- Prepared security reports to document and log theft, accidents and safety violations.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
- Maintained high levels of alertness throughout shifts.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Hospital Security Officer
Wilson security
Broadmedows , Vic
07.2013 - 09.2020
- Inspected entrances, exits, and other areas for potential security risks.
- Identified safety hazards within the premises and reported them accordingly.
- Developed proactive plans to address potential security threats or breaches.
- Responded to medical emergencies by providing first aid treatment when needed.
- Participated in drills designed to test preparedness for various emergency scenarios.
- Managed access control systems including CCTV surveillance cameras.
- Provided escorts for staff, patients, and visitors as needed.
- Trained new employees on hospital security policies and procedures.
- Enforced hospital regulations regarding visitors, personnel, and vehicles.
- Performed routine patrols throughout the facility grounds or parking lots.
- Assisted in resolving conflicts between patients or visitors.
- Documented all security incidents in an incident report form.
- Monitored and responded promptly to any suspicious activity or emergency situations.
- Interacted courteously with staff members, visitors, and patients at all times.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Patrolled crowds during events to preserve order and promote security.
- Maintained high levels of alertness throughout shifts.
Crowd Controller
Safety assured security
Melbourne, Vic
10.2010 - 05.2013
- Developed relationships with local law enforcement agencies in order to coordinate successful events without incident.
- Kept up-to-date with relevant legislation regarding crowd control duties.
- Maintained accurate records of all incidents that occurred within the premises.
- Monitored patron behavior to identify potential issues before they escalated into incidents.
- Attended meetings with senior management to discuss ongoing security needs.
- Provided a safe and secure environment for patrons in the venue.
- Assessed threats, risks and hazards in the area and took appropriate action to mitigate them.
- Trained new team members on safety procedures, protocol enforcement and use of equipment.
- Managed queues at entry points ensuring fast access for guests while maintaining security standards.
- Collaborated with other departments such as fire services or police when needed.
- Provided advice about best practices for crowd control measures during events or busy periods.
- Intervened in situations as necessary to maintain order and protect people from harm.
- Conducted investigations into incidents on site, wrote detailed reports with recommendations for corrective actions.
- Responded quickly and calmly to emergency situations such as fights or medical emergencies.
- Performed regular patrols of premises to monitor activities, detect suspicious behaviour and report any breaches of security protocols.
- Escorted visitors around the venue if required by management.
- Identified individuals who had consumed excessive amounts of alcohol or were causing disruption, escorted them out of the premises accordingly.
- Organized security personnel at entry points to verify identity documents and inspect bags for prohibited items.
- Planned crowd control strategies during events or high-traffic times.
- Implemented video surveillance and motion detection to aid in monitoring premises.
- Scanned crowd and detained people for law enforcement.
- Prepared and maintained required documentation.
- Maintained control and order over large crowds at venue.
- Collected and reviewed surveillance data to ensure safety, provide records and determine unlawful activities.
- Reported unusual and illegal activity on premises to prevented injury, incidents, and crimes.
- Monitored patron behavior to identify and de-escalate potential conflicts or disturbances.
- Screened visitors and stowed away weapons and prohibited items.
- Managed crowd control to prevent overcapacity and ensure a safe environment.
- Performed ID checks to verify age and authenticity, ensuring compliance with legal drinking age laws.
- Refused admission to known troublemakers.
- Inspected each person to check for weapons or contraband before entering premises.
- Monitored and reported suspicious activity to prevent theft or vandalism.
- Resolved conflicts and restrained patrons from getting into fights.
- Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules.
- Operated walkie-talkies or other communication devices to stay connected with security and management teams.
- Conducted pat-downs or metal detector checks to prevent weapons and illegal substances from entering the venue.
- Maintained secure entrance and exit points to ensure safety of patrons and staff.
- Assisted in the lost and found operation, helping patrons recover lost items.
- Verified IDs for legal age prior to admission into premises.
- Monitored CCTV systems to oversee venue activity and identify potential issues.
- Provided customer service by answering questions and assisting patrons as needed.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Patrolled crowds during events to preserve order and promote security.
- Maintained high levels of alertness throughout shifts.
- Searched bags manually to identify prohibited items and contraband.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Education
High School Diploma -
Diploma in Graphic Design
IndiaCertificate 4 Disability Services -
Arizona College
Melbourne, VIC02.2022
Certificate - Security And Loss Prevention Services
Certificate 2 Security Operations
Australian Security Management Group01-2009
Skills
- Collaboration
- Remote Office Availability
- Microsoft Office
- Google Drive
- Computer Skills
- Verbal Communication
- Customer Relations
- Excellent Communication
- Analytical and Critical Thinking
- Cultural Awareness
- Flexible and Adaptable
- Data Entry
- Organizational Skills
- Conflict Resolution
Education and Training
Australian Security Management Group,India
Languages
Urdu
Full Professional
Hindi
Professional Working
English
Full Professional
Timeline
Retail Security Officer
Nationwide corporate services
09.2022 - 04.2024
Hospital Security Officer
Wilson security
07.2013 - 09.2020
Crowd Controller
Safety assured security
10.2010 - 05.2013
Credit Specialist
Credit Resolutions
12.2008 - 06.2025
High School Diploma -
Diploma in Graphic Design
Certificate - Security And Loss Prevention Services
Certificate 2 Security Operations
Certificate 4 Disability Services -
Arizona College