Habibollah Mozhdehi Fard
My Own
RYDALMDERE,NSW
24
years of professional experience
Dynamic Business Manager Director with a strong focus on data-driven decision making, operations management, and team leadership. Proven track record in enhancing customer service and driving organizational development.
Work History
Business Manager Director
7 Years 11 Months- Directed strategic planning initiatives to align operational goals with business objectives.
- Oversaw financial management, ensuring budget compliance and resource allocation efficiency.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement.
- Led cross-functional teams in project execution, enhancing collaboration and communication across departments.
- Developed training programs to enhance staff capabilities, fostering professional growth and retention.
- Analyzed market trends to inform strategic decisions and identify new business opportunities.
- Streamlined processes through technology integration, increasing productivity and reducing operational costs.
- Cultivated stakeholder relationships to support organizational growth and community engagement efforts.
- Spearheaded efforts to improve customer experience by addressing pain points identified through surveys and focus groups.
Management in Retailers
23 Years 3 Months- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented process improvements that enhanced efficiency in daily store operations.
- Optimized product placement strategies to increase sales and improve customer experience.
- Led team meetings to communicate goals, assess performance, and address operational challenges.
- Developed staff schedules to align workforce with peak shopping periods and enhance service delivery.
- Enforced compliance with safety regulations and company policies to maintain a secure environment.
- Analyzed sales trends to inform merchandising decisions and inventory management practices.
- Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Successfully introduced new product lines into the retail space by researching market demand trends beforehand.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Maximized store profitability with careful budget management, controlling expenses while maintaining service quality levels high.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted in the planning and execution of special events such as holiday promotions or clearance sales for boosting revenue.
- Managed a team of associates to ensure excellent customer service and efficient store operations.
- Implemented loss prevention strategies, reducing shrinkage levels and protecting company assets.
- Coordinated staff scheduling efficiently so that there was always adequate coverage during peak business periods without exceeding labor cost limits.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Improved employee retention rates by fostering a positive work environment and providing ongoing coaching support.
- Monitored inventory levels closely, placing timely orders to avoid stockouts or overstocking issues negatively impacting profits.
- Increased sales revenue with targeted promotional campaigns and in-store events.
- Developed strong relationships with vendors, negotiating favorable terms and pricing for merchandise.
- Collaborated with other departments to create cohesive marketing initiatives for increased brand awareness.
- Streamlined store operations by implementing effective merchandising strategies and inventory management.
- Resolved customer complaints in professional and timely manner.
- Oversaw employee scheduling to ensure adequate coverage during peak hours.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
Education
Bachelor of Science - Physics
Skills
Data-driven decision making
Operations management
Cross-functional team coordination
Organizational development
Corporate communications
Customer service
Safety protocols and procedures
Verbal and written communication
Decision-making
Customer relations
Team building and leadership
Operational leadership
Employee motivation
Client relationship management
Customer relationship management
Staff management
Data collection
Documentation and reporting
Timeline
Business Manager Director
My Own
05.2014 - 04.2022Read More
Management in Retailers
Coles Super Market
02.1998 - 05.2021Read More
University of New South Wales
Bachelor of Science from Physics
Read More
Certificate of Coles for 10 years services
i finished my training in retail management in coles and started my job as General merchandise , then work as night fill manager . after
10years , they given me as certificate to thanks for my honest and accurate service in this business
.
in this period i was helping the security , and good service , that was confirmed by stores managers.