Summary
Overview
Work History
Education
Skills
Certification
Timeline
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HABIBUR SOHAN

lakemba,nsw

Summary

Detail-oriented IT Support Specialist with a strong track record in providing technical assistance and troubleshooting solutions to diverse clientele. Proficient in diagnosing and resolving hardware, software, and network issues promptly to minimize downtime and maximize productivity. Skilled in customer service, adept at effectively communicating technical concepts to non-technical users. Demonstrated ability to deliver exceptional IT support and maintain high levels of client satisfaction. Eager to leverage technical expertise and interpersonal skills to contribute to the success of a dynamic IT team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

TEAM MEMBER

Bondi Surf sea food
Bondi Beach
09.2023 - Current
  • Processed cash, check, and credit card payments efficiently
  • Maintained clean, professional workspace
  • Assisted customers with menu inquiries
  • Described menu items in detail
  • Ensured a safe, customer-friendly environment
  • Managed stock and closing procedures
  • Seamlessly processed transactions with POS software

.

Technical Support & Implementation

Mediasoft Data Systems LTD
Dhaka, Bangladesh
01.2022 - 05.2023
  • Provide technical support for retail, restaurant, and pharmacy POS (Point of Sale) software
  • Troubleshoot software issues related to transactions, inventory, and integrations
  • Assist users in configuring and optimizing POS settings
  • Collaborate with developers for issue resolution and updates
  • Conduct staff training on POS software usage
  • Efficient in printer and computer setup procedures
  • Skilled troubleshooter for hardware issues
  • Experienced in driver installation and updates
  • Quick problem diagnosis and resolution
  • Clear and effective user support, including call support.

Education

Bachelor of Science - Computer Scince And Software Engineering

American International University Bangladesh
Dhaka
01-2021

Master of Science - Information Technology

University of Technology Sydney
Haymarket, NSW

Skills

  • Network troubleshooting expertise
  • Database management skills
  • Web development skills
  • Troubleshooting proficiency
  • Desktop support
  • Hardware diagnostics ability
  • POS System Operation
  • Strong Communication
  • Problem solving
  • Team Collaboration
  • Operating Systems
  • Software Installation

Certification

  • Responsible Service Of Alcohol (RSA)(CBD COLLEGE)
  • Web development with laravel(BITM,DHAKA)

Timeline

TEAM MEMBER

Bondi Surf sea food
09.2023 - Current

Technical Support & Implementation

Mediasoft Data Systems LTD
01.2022 - 05.2023

Bachelor of Science - Computer Scince And Software Engineering

American International University Bangladesh

Master of Science - Information Technology

University of Technology Sydney

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HABIBUR SOHAN