Hadas Ovadia Radovanovic
Thirlmere,NSW
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Organized Event Coordinator with several years of comprehensive experience overseeing and coordinating various events. Well-versed in booking venues and arranging speakers, negotiating terms, and conditions and hiring personnel to manage operations of events. Versatile and outgoing professional possessing strong networking abilities paired with in-depth knowledge of hospitality management procedures.
Overview
17
17
years of professional experience
Work History
Catering and Events Manager
Rustic Table
Campbelltown
02.2020 - 04.2023
- Rustic table- Catering and event manager.
- Worked alongside the head chef to deliver premium and amazing food and service for any private small or big function, such as Christmas parties, christenings, weddings, birthdays, etc.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Organized venues, budgets, guest lists, catering and event timelines.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Housekeeper
absolute cleaning
Sydney , Nsw
10.2021 - 09.2022
- Running my own: 'Absolute Cleaning' professional services that offer home improvement services, including gardening, landscape grass turf layout, together with house cleaning, regular deep, spring, or end-of-lease clean for over 100 happy, satisfied customers.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Cafe Manager
palate pleasure
Bowral
09.2016 - 03.2019
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Developed and implemented customer service policies and procedures for cafe staff.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Head Barista
palate pleasure
Bowral
09.2016 - 03.2019
- produced high coffee quality as a coffee expert for over 15 years to the southern highland's community and tourists.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
- Inspected coffee grounds for freshness and replaced them as needed throughout the day.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Airline Customer Service Agent
EL AL AIRLINES
TEL AVIV , ISRAEL
01.2006 - 01.2009
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Maintained updated knowledge through continuing education and advanced training.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Attend the frequent flyer club members with access to the lounge, update flights on the account and respond to the gold and platinum emails in a positive and efficient way.
Education
Airline And Airport Management - Customer Service, Reservation , Air Traffic Manage
EL AL AIRLINES
Tel Aviv Israel03-2008
Barista -
Danesi Coffee
Tel Aviv Israel01-2008
Some College (No Degree) - Responsible Service of Alcohol
TAFE NSW
NSWSkills
- Event planning
- Budget management
- Cleaning standards
- Food safety
- Staff supervision
- Customer service
- Communication skills
- Problem solving
- Guest relations
- Quality control
- Project management
- Reliability
- Multitasking
- Front of house management
- Leadership
- Customer service skills
- friendly
- Delegating assignments and tasks
- Self motivation
- Attention to detail
- Team building
- Speedy and efficient
Timeline
Housekeeper
absolute cleaning
10.2021 - 09.2022
Catering and Events Manager
Rustic Table
02.2020 - 04.2023
Cafe Manager
palate pleasure
09.2016 - 03.2019
Head Barista
palate pleasure
09.2016 - 03.2019
Airline Customer Service Agent
EL AL AIRLINES
01.2006 - 01.2009
Airline And Airport Management - Customer Service, Reservation , Air Traffic Manage
EL AL AIRLINES
Barista -
Danesi Coffee
Some College (No Degree) - Responsible Service of Alcohol
TAFE NSW
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