Hadas Ovadia Radovanovic
Sydney,NSW
Summary
Dynamic Catering Manager with a proven track record at Rustic Catering, excelling in client relationship management and team leadership. Expert in developing tailored menus and ensuring health compliance, I consistently enhance customer satisfaction through effective communication and meticulous event execution. Dedicated to fostering a collaborative environment that drives success.
Overview
11
11
years of professional experience
Work History
Catering Manager
Rustic Catering
Campbelltown
02.2020 - 03.2023
- Coordinated catering events, ensuring seamless execution and high customer satisfaction.
- Developed menus tailored to client preferences and dietary restrictions.
- Supervised catering staff, providing training and guidance during events.
- Implemented health and safety standards, maintaining compliance at all events.
- Collaborated with clients to finalize event details and logistics effectively.
- Conducted post-event evaluations, gathering feedback for future improvements.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
- Ensured the quality of ingredients used in meals served at catered events.
Cafe Manager
Palate Pleasure
Bowral
09.2014 - 10.2019
- Managed daily cafe operations, ensuring smooth service and customer satisfaction.
- Developed weekly staff schedules to optimize workflow and coverage during peak hours.
- Implemented health and safety protocols to comply with local regulations and standards.
- Organized promotional events to enhance community engagement and increase foot traffic in the cafe.
- Recruit, train, and delegate staff on day-to-day work tasks, prioritizing the customers' requests and needs to their satisfaction with the service experience they received.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Resolved customer complaints promptly, ensuring a positive dining experience for guests.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Performed as Head Barista, producing exceptional high-quality coffee, training new baristas, and supervising during their shifts, ensuring the correct protocol of the coffee preparation.
Waitress/Coffee Barista
Cafe Rocca
Bowral
12.2011 - 09.2014
- Worked in a fast-paced cafe alongside the owners and staff as a united team, ensuring prompt service to the customers' satisfaction.
- Maintained clean service areas and ensured that health food and hygiene standards were kept at all times.
- Delivered a friendly, welcoming, and professional customer service experience with an attentive and efficient attitude.
- Prepared high-quality coffee beverages according to customer preferences.
- Operated espresso machines and grinders efficiently during peak hours.
- Managed multiple tables while prioritizing customer needs effectively.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Ordered, restocked, and rotated supplies when needed.
Education
Certificate - Barista
Denassi Coffee Company
Israel 06-2008
Skills
- Staff supervision
- Health compliance
- Customer collaboration
- Client relationship management
- Team leadership
- Effective communication
- Time management
- Reliable, dedicated, sincere
- Multitasking capacity
Timeline
Catering Manager
Rustic Catering
02.2020 - 03.2023
Cafe Manager
Palate Pleasure
09.2014 - 10.2019
Waitress/Coffee Barista
Cafe Rocca
12.2011 - 09.2014
Certificate - Barista
Denassi Coffee Company