Summary
Overview
Work History
Education
Skills
Timeline
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Hadas Ovadia Radovanovic

Sydney,NSW

Summary

Dynamic Catering Manager with a proven track record at Rustic Catering, excelling in client relationship management and team leadership. Expert in developing tailored menus and ensuring health compliance, I consistently enhance customer satisfaction through effective communication and meticulous event execution. Dedicated to fostering a collaborative environment that drives success.

Overview

11
11
years of professional experience

Work History

Catering Manager

Rustic Catering
Campbelltown
02.2020 - 03.2023
  • Coordinated catering events, ensuring seamless execution and high customer satisfaction.
  • Developed menus tailored to client preferences and dietary restrictions.
  • Supervised catering staff, providing training and guidance during events.
  • Implemented health and safety standards, maintaining compliance at all events.
  • Collaborated with clients to finalize event details and logistics effectively.
  • Conducted post-event evaluations, gathering feedback for future improvements.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Worked with chefs to prepare custom menus, special meals, and featured beverages.
  • Ensured the quality of ingredients used in meals served at catered events.

Cafe Manager

Palate Pleasure
Bowral
09.2014 - 10.2019
  • Managed daily cafe operations, ensuring smooth service and customer satisfaction.
  • Developed weekly staff schedules to optimize workflow and coverage during peak hours.
  • Implemented health and safety protocols to comply with local regulations and standards.
  • Organized promotional events to enhance community engagement and increase foot traffic in the cafe.
  • Recruit, train, and delegate staff on day-to-day work tasks, prioritizing the customers' requests and needs to their satisfaction with the service experience they received.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Resolved customer complaints promptly, ensuring a positive dining experience for guests.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Performed as Head Barista, producing exceptional high-quality coffee, training new baristas, and supervising during their shifts, ensuring the correct protocol of the coffee preparation.

Waitress/Coffee Barista

Cafe Rocca
Bowral
12.2011 - 09.2014
  • Worked in a fast-paced cafe alongside the owners and staff as a united team, ensuring prompt service to the customers' satisfaction.
  • Maintained clean service areas and ensured that health food and hygiene standards were kept at all times.
  • Delivered a friendly, welcoming, and professional customer service experience with an attentive and efficient attitude.
  • Prepared high-quality coffee beverages according to customer preferences.
  • Operated espresso machines and grinders efficiently during peak hours.
  • Managed multiple tables while prioritizing customer needs effectively.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Ordered, restocked, and rotated supplies when needed.

Education

Certificate - Barista

Denassi Coffee Company
Israel
06-2008

Skills

  • Staff supervision
  • Health compliance
  • Customer collaboration
  • Client relationship management
  • Team leadership
  • Effective communication
  • Time management
  • Reliable, dedicated, sincere
  • Multitasking capacity

Timeline

Catering Manager

Rustic Catering
02.2020 - 03.2023

Cafe Manager

Palate Pleasure
09.2014 - 10.2019

Waitress/Coffee Barista

Cafe Rocca
12.2011 - 09.2014

Certificate - Barista

Denassi Coffee Company

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Hadas Ovadia Radovanovic