HADI BAZZE
Perth,WA
Summary
Focused and hardworking Conciliation Officer operating within the Consumer Protection sector for Department of Mines, Industry, Regulation and Safety. I aim to leverage my skills within a new industry offering stability, and career progression. I am a highly organized and detail-oriented worker, with a drive to exceed expectations. I posses sound interpersonal skills and the ability to strategise solutions to complex problems, providing you a strong independent addition to your team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consumer Protection Conciliation Officer
Department of Mines, Industry, Regulation and Safety
10.2023 - Current
- Assist in resolving consumer complaints through conciliation under the Australian Consumer Law (ACL). This involves understanding the rights and responsibilities of both consumers and traders across various sectors such as retail, automotive, and tenancy.
- Engage with consumers and traders using telephone and email correspondence during conciliation.
- Prepare and submit closing reports for parties involved, detailing the final outcome met through mediation.
- Coordinate with internal departments to escalate complaints for review where breaches in ACL are present.
- Offer advice and education to the consumer and trader on how to appropriately conduct business practices, in accordance with ACL standards.
- Manage a portfolio of 40 complaints to maintain monthly KPI's.
- Answering inbound queries through the call centre.
- Review the history of a company or business conduct to understand its overall track record, reputation, and compliance with consumer laws.
Court Security Manager (CSM) Supreme Court
Ventia
03.2017 - 10.2023
- Operating in a fast paced, customer focused role, I represented Ventia as the site security and custody manager to the Supreme Court of W.A.
- Client and stakeholder engagement with complete transparency and a friendly approachable manner to maintain positive relationships.
- Provide operative solutions using advance security protocols for high profile legal matters. This is determined by relevant intel collected and risk assessments carried out by myself.
- Manage conflict between staff, court visitors and local community.
- Develop and oversee rotational shift rosters to a 24/7 site, approving staff hours of operation.
- Implement maintenance procedures specific to site for various court operations. This involves security responses to building damage, urgent court injunctions, patrol guides and emergency alarms.
- Direct monthly audits and conduct internal investigations to maintain compliance and operational integrity within organisation.
- Manage incidents as first responders which involve evacuations , threat to safety and the need for medical intervention.
- Monitor site using CCTV, radio's, duress access and live digital operating systems.
Court Custody Officer
Serco
03.2016 - 03.2017
- Front of house officer, delivering high level customer service to all court users.
- Providing strong duty of care to all court users.
- Conducting regular perimeter checks.
- Incident and emergency response.
- Use of security equipment including; radio's, restraints, keys and PPE for custodial movements.
- Removing illicit substances and/or dangerous items presented onsite.
Forklift Operator
Toll
01.2015 - 03.2016
- Followed safety protocols and regulations for operating a forklift.
- Operate Forklifts from 2 tonnes to 25 tonnes.
- Inspected forklift equipment daily to ensure proper functioning.
- Manually or mechanically loaded or unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Receipting inbound and outbound stock by use of RF scanners and company digital systems.
Education
Cert 4 in Correctional Practice -
Ventia
Perth, WA10.2020
Cert 4 in Fitness and Personal Training -
Polytechnic West
Perth, Australia11.2012
Skills
- Client and stakeholder engagement
- Face to face customer service
- Work coordination
- Team leadership and collaboration
- Contract review and compliance
- Emergency and non-emergency response
- Problem-solving and strategic planning
- Resource management
- Report writing
- Business admin using Microsoft Word, Excel & Outlook
- Report writing
- Business admin using Microsoft Word, Excel & Outlook
Certification
- Drivers Licence - C Class
- Forklift Ticket - LF
- First Aide Certificate
References
- Donna Talbot, Consumer Protection Coordinator, donna.talbot@dmirs.wa.gov.au
- Tom Griffiths, Consumer Protection Coordinator, tom.griffiths@dmirs.wa.gov.au
- Giovanni Italiano, CSM Perth Children's Court, 0409 203 044
Timeline
Consumer Protection Conciliation Officer
Department of Mines, Industry, Regulation and Safety
10.2023 - Current
Court Security Manager (CSM) Supreme Court
Ventia
03.2017 - 10.2023
Court Custody Officer
Serco
03.2016 - 03.2017
Forklift Operator
Toll
01.2015 - 03.2016
Cert 4 in Correctional Practice -
Ventia
Cert 4 in Fitness and Personal Training -
Polytechnic West
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