Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hadia Nazari

Thomastown,VIC

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Barista All Rounder

Caffe Cherry
12.2022 - 04.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Barista

Mocha N More
06.2022 - 02.2023
  • Outstanding time management
  • Was adaptable and was able to multitask
  • Immaculate presentation and communication
  • Excellent work to detail
  • Provided customer service and and operated the tills before and after my shifts
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Cashier

Dandy mart
01.2018 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.


Education

High School Diploma -

Mill Park Secondary College
South Morang, VIC
11.2022

Bachelor of Science - Applied Psychology

Latrobe University
Bundoora
2026

Skills

  • Table Setting Knowledge
  • Ability to Adapt
  • Credit Card Transactions
  • Opening and Closing Coordination
  • Prepare Products
  • Process and Materials Monitoring
  • Coffee Machinery
  • Equipment Checks and Assessments
  • Serve Customer Needs
  • Cross-Sell Menu Items
  • Solid Problem Solver
  • Adaptive and Creative
  • Sandwich Preparation
  • Exceptional Customer Service
  • Hospitality Service Expertise
  • Clean and Sanitize
  • Menu Item Preparation
  • Billing and Payment Processing
  • Team Player
  • Stocking Supplies and Retail Products
  • Counter Restocking
  • Safe Food Handling Practices
  • Soft Selling
  • POS System Operations
  • Resolving Complaints
  • Infection Prevention
  • Menu Memorization
  • Hospitality and Professionalism
  • Utensils and Equipment
  • New Hire Training
  • Smoothie Making
  • Excellent Memory
  • Retail Management
  • Available Weekends
  • Espresso Machine Operation and Maintenance
  • Beverage Preparation

Languages

Urdu
Native or Bilingual
Persian
Native or Bilingual

Timeline

Barista All Rounder

Caffe Cherry
12.2022 - 04.2023

Barista

Mocha N More
06.2022 - 02.2023

Cashier

Dandy mart
01.2018 - 01.2022

High School Diploma -

Mill Park Secondary College

Bachelor of Science - Applied Psychology

Latrobe University
Hadia Nazari