Hadiya Chowdhury
St. Leonards,NSW
Summary
Dynamic professional with a proven track record at Accor, Sebel Sydney, excelling in client management and leveraging technical knowledge in MS Office and Property Management Software. Demonstrated leadership in guiding teams to exceed service expectations, achieving significant transaction processing milestones. Skilled in project management and stakeholder engagement, ensuring project success and efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Accor, Sebel Sydney
Chatswood, NSW
12.2023 - 06.2024
- Oversaw building management and client-facing operations, managing 5-8 staff to ensure the facility's maintenance, safety compliance, and upkeep in adherence to high standards of administrative and customer support.
- Successfully processed over AUD 100,000 in transactions, applying technical knowledge in Property Management Software and Microsoft Office for effective reporting and communication.
- Implemented customer service policies, and coordinated team collaboration to boost efficiency and meet service expectations.
- Created and managed purchase orders to support office and building supplies, negotiating with vendors to optimize costs and ensuring timely delivery of resources.
- Conducted training for staff to ensure up-to-date skills, resulting in improved customer service delivery, and workflow effectiveness.
Senior Client Support Specialist
GREENLIT Brands (Snooze)
Artarmon , 2064
05.2023 - 10.2023
- Assisted clients in understanding product features and functionality through training sessions and one-on-one consultations.
- Analyzed customer data to identify patterns of recurring issues or complaints.
- Consistently met and exceeded sales targets of AUD 40,000 per week, demonstrating robust client management and customer support skills.
- Utilized ERP and Warehouse Management Systems to streamline client-facing.
- Processes, ensuring prompt fulfillment and efficient service.
- Established strong client relationships, promoting a high-performing, customer-focused culture.
Enterprise Sales and Engagement Specialist
Eureka Street Furniture. PTY Ltd
Atarmon , 2064
01.2023 - 05.2023
- Assisted in the development of promotional materials for trade shows and other events.
- Monitored customer feedback through surveys, focus groups, and interviews.
- Drove sales to achieve weekly targets of AUD 25,000, optimizing client management strategies to foster retention and satisfaction.
- Conducted workflow analysis to enhance sales efficiency, contributing to the store’s financial goals.
- Managed in-store and warehouse inventory, ensuring accurate order processing and stock availability for clients.
- Implemented segmentation strategies based on user demographics, interests, and preferences.
Senior Client Engagement Specialist
RWGC Trading Company PTY Ltd
Artarmon, 2064
08.2022 - 12.2022
- Coordinated procurement of client-requested products, achieving a 95% fulfillment rate aligned with customer specifications.
- Consistently met sales targets, leveraging strong sales techniques and customer service to drive performance.
- Created reports on customer engagement activities and progress.
- Led inventory management and daily sales accounts, fostering a culture of responsibility and teamwork in stocktaking activities.Coordinated with internal teams to develop solutions for client needs.
Sales Assistant
Barbecues Galore Pty Ltd
Atarmon, 2064
05.2022 - 08.2022
- Provided excellent client-facing service, achieving high levels of customer satisfaction and successfully resolving client concerns.
- Executed sales strategies focused on transaction value and client retention, contributing to a positive sales environment.
- Collaborated with team members to enhance service delivery, upholding a customer-centered culture.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, and month.
- Assisted customers with returns, exchanges, and refunds.
Executive Engineer
Vantage Engineering & Construction Ltd
Dhaka, Bangladesh
08.2020 - 03.2022
- Developed and implemented strategic plans for engineering projects.
- Assisted in preparing Expressions of Interest (EOI) and tender documents, focusing on contract negotiation and vendor coordination.
- Managed the procurement of international materials, fostering strong vendor relationships for project success.
- Created detailed Bills of Materials (BoMs) and Bills of Quantities (Bills), ensuring accurate project planning, and budget adherence.
Consultant Project Manager (Contract)
Project Krishti implemented by iDE
Dhaka, Bangladesh
06.2019 - 02.2020
- Spearheaded the design and implementation of solar panel systems, following Rural Electrification Board guidelines.
- Performed technical calculations and cost analysis for small-scale (less than 1 MW) solar plant projects, integrating sustainable energy solutions.
- Developed comprehensive Bills of Materials (BoMs), Bills of Quantities (BoQs), and Minimum Order Quantity (MOQ) requirements to support precise project planning and budget compliance.
- Led the project from inception to completion, ensuring compliance with administrative regulations and objectives.
- Designed effective communication strategies between internal departments, vendors, and customers.
- Leveraged technical expertise in workflow analysis and sustainable practices to deliver solutions and facilitate team training. Coordinated with stakeholders to ensure all objectives were met on time.
- Monitored cost and resource utilization for each project to maintain budget constraints.
Business Development Manager
Spark IT, BD
Dhaka, Bangladesh
02.2018 - 06.2019
- Drove client acquisition through targeted marketing and client management strategies, contributing to significant business growth.
- Managed end-to-end client accounts, coordinating workflow to align project delivery with client expectations.
- Identified potential clients, built relationships, and negotiated contracts.
- Researched target markets to understand the needs of current and potential customers.
- Applied technical knowledge and analytical skills in managing client requirements, achieving high satisfaction and long-term partnerships.
Senior Executive Officer
IEEE Country Office, Bangladesh
Dhaka, Bangladesh
02.2015 - 12.2016
- Successfully established IEEE Xplore Package subscriptions for Bangladesh University of Engineering and Technology (BUET), valued at USD 87,850.
- Established key performance indicators to measure progress toward organizational objectives.
- Collaborated with marketing teams to design campaigns that increased brand recognition and customer loyalty.
- Ensured compliance with local regulations by staying up-to-date on changes in laws or policies.
Education
Master of Science - Engineering Management
Macquarie University
Sydney, NSW08-2024
Bachelor of Science - Electrical and Electronics Engineering
American International University of Bangladesh
Dhaka, Bangladesh06-2014
Skills
- Client management
- Stakeholder Management
- Leadership and team collaboration
- Staff training and development
- Project Management
- Project Coordination
- Workflow Analysis
- Change Management
- Technical knowledge
- Technical Sales
- MS Office, SharePoint, WMS, PMS, ERP, SAP, AutoCAD, Minitab, Microsoft Project Pro
- Budget assistance
Accomplishments
Relevant Postgraduate Projects
- Development of Warehouse Management System for FMCG Industry
- Phase-wise Planning and Risk Management for Hydrogen Drone Manufacturing Company.
- mproving Supply Chain and Inventory Process using the Lean approach.
Languages
English
Native/ Bilingual
Bengali
Professional
Affiliations
Local Director(elect)
Junior Chambers International (JCI)
Dhaka North 2021
- Projects: Care In Need- Elderly Home Service
- Mission Save Bangladesh- Pandemic Programme
- Project Shabolombi- Poverty Alleviation
References
References available upon request.
Timeline
Assistant Manager
Accor, Sebel Sydney
12.2023 - 06.2024
Senior Client Support Specialist
GREENLIT Brands (Snooze)
05.2023 - 10.2023
Enterprise Sales and Engagement Specialist
Eureka Street Furniture. PTY Ltd
01.2023 - 05.2023
Senior Client Engagement Specialist
RWGC Trading Company PTY Ltd
08.2022 - 12.2022
Sales Assistant
Barbecues Galore Pty Ltd
05.2022 - 08.2022
Executive Engineer
Vantage Engineering & Construction Ltd
08.2020 - 03.2022
Consultant Project Manager (Contract)
Project Krishti implemented by iDE
06.2019 - 02.2020
Business Development Manager
Spark IT, BD
02.2018 - 06.2019
Senior Executive Officer
IEEE Country Office, Bangladesh
02.2015 - 12.2016
Master of Science - Engineering Management
Macquarie University
Bachelor of Science - Electrical and Electronics Engineering
American International University of Bangladesh
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