Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haeden Tuhoro

Cairns,QLD

Summary

Accomplished in enhancing safety and security protocols at Queensland Health, I leveraged expertise in threat management and persuasive communication to elevate customer satisfaction and operational efficiency. Skilled in incident reporting and fostering strong client relationships, my proactive approach resulted in a significant improvement in risk assessment accuracy and customer service excellence. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

1
1
year of professional experience

Work History

Fire Safety Security Officer

Queensland Health
01.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in by foot with appropriate tools for the job.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Sales Consultant

Telstra
04.2023 - 06.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.

Crew Member

McDonald's
01.2023 - 04.2023
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Diploma of Education -

James Cook University
Cairns, QLD
06.2025

Skills

  • Report Writing
  • Incident Reporting
  • Detail Oriented
  • Patrol operations
  • Threat Management
  • General security
  • Time Management
  • Customer Relationship Management
  • Product and service knowledge
  • Persuasive Communication

Timeline

Fire Safety Security Officer

Queensland Health
01.2024 - Current

Sales Consultant

Telstra
04.2023 - 06.2023

Crew Member

McDonald's
01.2023 - 04.2023

Diploma of Education -

James Cook University
Haeden Tuhoro