Summary
Overview
Work History
Education
Certification
Skills
Languages
STRONG POINTS
WORK STYLE
Timeline
Generic

Haeji jang

Thomastown

Summary

Dynamic trilingual professional with a proven track record of driving international business growth through strategic communication, digital marketing, and cross-cultural engagement. Fluent in Korean, Japanese, and English, with hands-on experience in global development teams, inbound marketing, and HR operations within fast-scaling environments. Adept at crafting impactful localized content and building meaningful connections across Japan and Korea to elevate brand presence and student engagement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

HR and Global Business Development Departments

Sales Marker Co., Ltd
01.2023 - Current
  • Served as the sole HR representative during the company’s rapid international expansion, contributing significantly to building a scalable and inclusive global workforce from the ground up.
  • Designed and managed the end-to-end onboarding process for over 20 new hires each month, including English-language orientation programs, policy creation, and full IT setup—ensuring seamless integration of international team members.
  • Independently developed bilingual (Japanese-English) recruitment pages, effectively showcasing the company’s culture and mission to attract over 100 applicants monthly, including native English speakers.
  • Maintained a high standard of accuracy and confidentiality, executing HR and IT operations with zero critical errors—demonstrating a strong sense of ownership, precision, and accountability.
  • Proactively fostered a collaborative and open communication environment across departments, recognizing that close inter-team coordination was essential in a fast-growing startup; consistently encouraged frequent dialogue and created an approachable presence to build trust and engagement.
  • Collaborated closely with the CEO on overseas business development trips, providing real-time trilingual interpretation (Japanese ↔ Korean/English), coordinating lead generation efforts, and managing cross-border communication with prospective partners and clients.
  • Demonstrated excellent project management and multitasking capabilities while driving multiple high-impact initiatives under tight timelines.
  • Played a key role in shaping a professional yet people-centric brand identity, strengthening both internal cohesion and external appeal in global markets.

Translator/Interpreter

Freelancer
03.2021 - Current
  • Managed the Korean-language Instagram and NAVER blog content for USEN Media (now USEN Corporation), posting two times per month on each platform. Created original posts using photos and videos personally captured and edited, resulting in consistently high engagement rates and strong follower interaction.
  • Provided consecutive interpretation for Korean camping product launches in Japan, supporting cross-border crowdfunding initiatives.
  • Translated official articles for the Tokyo 2020 Olympic and Paralympic Games, delivering culturally appropriate and accurate messaging.
  • Served as interpretation coordinator and Korean translator for OCICeTe Inc., facilitating multilingual communication in business and tech contexts.
  • Translated cosmetics-related articles and COVID-19 Prime Ministerial statements (Japanese to Korean) for SunFlare Inc., ensuring clear and accessible communication on sensitive topics.
  • Delivered English-to-Korean translation and live blog writing for official Beijing 2022 Olympic Games coverage, contributing to real-time multilingual media delivery.

Inbound Service Planning&Director&Translator

USEN Media Corporation
02.2020 - 03.2021
  • Planned and produced inbound content introducing Japanese restaurants and tourist attractions for Korean-speaking audiences, including articles such as “Tokyo: 10 Must-Try Delicious Restaurants Recommended by Locals”.- https://kr.savorjapan.com/contents/discover-oishii-japan/-tokyo-10-must-try-delicious-restaurants-recommended-by-locals
  • Presented content strategy proposals to internal teams, including campaigns for ANA’s in-flight magazine and influencer-based sightseeing promotions.
  • Translated and localized restaurant information and promotional material from Japanese to Korean for member restaurants, enhancing accessibility for Korean travelers.
  • Operated NAVER blog and Instagram in Korean, overseeing end-to-end SNS content planning, translation (JP↔KR/EN), and writing—building consistent brand voice and cultural relevance.
  • Coordinated external translation agencies to manage multilingual content production.
  • During the COVID-19 pandemic, with a sharp decline in inbound tourism and internal resource restructuring, assumed dual responsibilities as domestic content director for Japan’s restaurant industry.
  • Directed B2B promotional content, including seasonal web pop-up ads and mail magazines for partner restaurants.
  • Oversaw the implementation of new digital platform features and created user-friendly manuals for both internal staff and external clients, contributing to improved system usability and customer support.

Flight Attendant

Japan Airlines Co., Ltd
04.2016 - 01.2020
  • Delivered high-quality in-flight service and ensured the safety and comfort of passengers across both domestic and international routes, including VIP and high-level clientele.
  • Managed cabin security operations and emergency procedures with precision, adhering to rigorous aviation safety protocols at all times.
  • Cultivated exceptional customer service skills by responding swiftly and empathetically to diverse passenger needs, cultural expectations, and special requests.
  • Mentored and trained incoming junior crew members, sharing operational knowledge and service techniques to help them adapt confidently and grow into their roles.
  • Prioritized team cohesion and effective communication, contributing to a collaborative cabin environment and consistently smooth service delivery.
  • Gained a deep understanding of customer-centric thinking and the importance of anticipating needs—skills that continue to influence my cross-cultural communication and client service today.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Education

Bachelor of Business Management - Airline Hospitality Course

J.F Oberin University
03.2016

Study Abroad - Airline

Arizona State University
Arizona, USA
12.2013

Certification

  • Qualified TQE (Translator Qualifying Examination): Korean business area (Oct 2021)
  • TOEIC Score 740 (Sep 2022)
  • Class 1 driver's license (standard)

Skills

Human Resources & Operations

・HR operations (onboarding, policies, employee data)

・HRMS / SaaS tool management

・Bilingual recruitment page creation (JP/EN)

・International business support (global team coordination)


Multilingual Communication

・Trilingual interpretation & translation (JP/KR/EN)

・Cross-cultural communication & presentation


Content Development & Marketing

・Social media content creation & operation (Instagram, NAVER Blog)

・Photo/video editing for marketing use

・B2B content (ads, newsletters, platform guides)

・Google Analytics & basic SEO understanding


Tools & Work Style

・Microsoft Word, Excel, PowerPoint

・Google Workspace / cloud tools

・Strong multitasking & project coordination skills

・High attention to detail and accuracy

・Proactive, accountable, team-oriented mindset

Languages

Korean
Native or Bilingual
Japanese
Native or Bilingual
English
Full Professional

STRONG POINTS

  • Strategic and hands-on HR approach
  • International business exposure
  • Flexible, proactive problem-solver
  • Fast execution and adaptability
  • Team worker
  • Excellent communication skills
  • Strong sense of responsibility
  • Abundant translation experience

WORK STYLE

Prefer Working from Home

Timeline

HR and Global Business Development Departments

Sales Marker Co., Ltd
01.2023 - Current

Translator/Interpreter

Freelancer
03.2021 - Current

Inbound Service Planning&Director&Translator

USEN Media Corporation
02.2020 - 03.2021

Flight Attendant

Japan Airlines Co., Ltd
04.2016 - 01.2020

Bachelor of Business Management - Airline Hospitality Course

J.F Oberin University

Study Abroad - Airline

Arizona State University

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Haeji jang