Summary
Overview
Work History
Education
Skills
Placement Experience
Certificates Checks
Languages
Timeline
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HAEUN KIM (Hannah)

Brisbane,Australia

Summary

Compassionate and well-organised support worker with hands-on experience supporting NDIS participants. Skilled in delivering person-centred care, working collaboratively with families and providers, and helping clients toward their goals as outlined in their NDIS plans. My effective interpersonal skills and person-centred approach help me connect people to the services they need. I am now keen to step into a Support Coordinator role, where I can work closely with participants to help them access services, make confident decisions, and build more independent lives.

Overview

1
1
year of professional experience

Work History

Support Worker

Tea Cup Cottage
Brisbane
05.2025 - Current

• Provided person-centred support to a diverse group of NDIS participants, including children with autism, youth with mental health challenges, and adults with disabilities

• Assisted with daily living tasks and community access, fostering independence and social inclusion

• Supported participants in attending medical or therapy appointments by confirming schedules, providing reminders, and assisting with preparation

• Liaised with therapists and coordinators to reschedule appointments when needed, and communicated participant preferences to support more accessible service delivery

• Communicated regularly with families and allied health professionals to ensure consistent and goal-aligned support

• Monitored participant well-being and identified opportunities to improve daily support practices

Support Worker

One Dream Community
Brisbane
11.2024 - Current

Education

Master of Social Work -

Queensland University of Technology (QUT)
Brisbane, Australia
12.2022

Bachelor of Arts - English Language and Literature

Kosin University
South Korea
02.2017

Skills

  • Familiar with NDIS support plans and participant-centred goals
  • Builds rapport and trust with clients and families
  • Collaborates effectively with support teams and external providers
  • Understands daily support needs and coordinates services accordingly
  • Organised, Reliable and calm under pressure
  • Culturally competent and confident working with diverse communities

Placement Experience

Social work student placement – Yeronga Community Centre| Feb 2022 - Jun 2022

• Completed a four-month placement engaging with diverse community members experiencing complex needs

• Collaborated with multiple agencies including Services Australia, Salvation Army, Lifeline, and Red Cross to connect service users with appropriate supports

• Strengthened skills in active listening, rapport-building, and goal-oriented support—skills transferable to NDIS service navigation and coordination

Research Placement – COVID-19 (Zoom-based international project)|Aug 2021 - Nov 2021
• Collaborated virtually with social work students across different countries to research international social service systems and ethical practices

• Co-developed and delivered an online project aimed at sharing cross-cultural insights into social work for students and early-career professionals

• Gained deeper awareness of cultural diversity, non-judgemental practice, and the value of ethical, respectful communication—foundational to person-centred support

Certificates Checks

  • NDIS Worker Screening Check (Yellow Card), Valid
  • Working with Children Check (Blue Card), Valid
  • First Aid & CPR, Current

Languages

  • Korean
  • English

Timeline

Support Worker

Tea Cup Cottage
05.2025 - Current

Support Worker

One Dream Community
11.2024 - Current

Master of Social Work -

Queensland University of Technology (QUT)

Bachelor of Arts - English Language and Literature

Kosin University

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HAEUN KIM (Hannah)