Hafiz Ali Mustafa
Hectorville,SA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
TZAA Group Pty Ltd
04.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
Customer Service Representative
BP Putney
12.2018 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Masters of Professional Accounting - Accounting And Finance
Southern Cross University
Sydney, NSW07.2022
Skills
Customer Service
Problem-Solving
Training and mentoring
Team Building and Leadership
Effective workflow management
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Manager
TZAA Group Pty Ltd
04.2022 - Current
Customer Service Representative
BP Putney
12.2018 - 04.2022
Masters of Professional Accounting - Accounting And Finance
Southern Cross University
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