Hafiz Ameen
Melbourne,VIC
Summary
Business Information Systems graduate with hands-on experience in IT support, system configuration, and network troubleshooting. Proficient in virtual environments, data analysis, and foundational cybersecurity principles. Capable of aligning technical solutions with business objectives to enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Supervisor
Huxtaburger
Hawthorn
11.2024 - Current
- Managed daily operations, staff, and workflow to ensure smooth service and quality control.
- Led POS and system troubleshooting initiatives
- Supervised and trained team members for operational efficiency
- Handled escalated customer interactions and problem resolution
Customer Service
BP Petroleum
07.2023 - 06.2025
- Supported operations through accurate system management and customer service.
- Maintained POS systems and processed transactions
- Performed data entry with precision and attention to detail
- Assisted with documentation and workflow improvements
Customer Relations Officer
Tommy Hilfiger
01.2023 - 10.2024
- Provided CRM-based customer support and system-related solutions for retail operations.
- Resolved customer escalations and system issues
- Maintained accurate data entry and reporting
- Collaborated with cross-functional teams to optimize service
Data Entry Assistant
Flyerbin
07.2018 - 12.2022
- Handled data processing tasks and supported team operations.
- Performed accurate data entry and validation
- Assisted with workflow improvements and documentation
- Maintained database and ensured information accuracy
Education
Master of Business Information Systems -
Australian Institute of Higher Education
07-2025
Bachelor of Science - Textile
Central University of Tamil Nadu
07.2021
Skills
- Microsoft Office 365
- Project tracking with Jira
- VirtualBox and VMware expertise
- Networking protocols (TCP/IP, DNS)
- Kali Linux tools and Wireshark usage
- Packet analysis methodologies
- Cybersecurity basics
- Effective communication
- Critical thinking skills
- Leadership in teams
Certification
- Motorsport Australia - Official General, 2024-2028
- UN Environment Programme - Natural-Based Solutions, 2021
- Surf Smart Certificate - WAGGGS, 2009
Accomplishments
- Capstone Project, Led setup & network troubleshooting for a DDoS attack simulation lab using Kali Linux & Metasploitable; analysed packet data with Wireshark.
- Team Supervisor, Managed team operations at Huxtaburger Hawthorn; improved workflow and service quality.
- Customer Relations, Delivered high-level CRM support and system-based customer service at Tommy Hilfiger.
- Internship Experience, Completed a month-long internship at Malappuram Co-Operative Spinning Mill, gaining hands-on knowledge of polyester-cotton yarn production and industrial processes.
Projects
DDoS Attack Simulation & Network Analysis, Team Lead/ Network Setup, 07/01/24 - 11/30/24, Established connectivity between Kali Linux and Metasploitable; troubleshooting; documentation; packet analysis., Kali Linux, Wireshark, TCP/IP, VirtualBox, Jira, Linux CLI
References
References available upon request.
Timeline
Team Supervisor
Huxtaburger
11.2024 - Current
Customer Service
BP Petroleum
07.2023 - 06.2025
Customer Relations Officer
Tommy Hilfiger
01.2023 - 10.2024
Data Entry Assistant
Flyerbin
07.2018 - 12.2022
Master of Business Information Systems -
Australian Institute of Higher Education
Bachelor of Science - Textile
Central University of Tamil Nadu