Hafiz Becker
Waterloo,NSW
Summary
Accomplished in enhancing customer satisfaction and streamlining delivery processes, I leveraged my exceptional navigation and customer service skills at Uber to maintain excellent passenger ratings. My adeptness in schedule management and safe driving significantly contributed to a safer, more efficient transportation experience, solidifying my reputation for punctuality and reliability.
Overview
2023
2023
years of professional experience
Work History
Uber Driver
Uber
- Delivered passengers to destinations safely and on time.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Helped passengers with luggage, collected fares and politely answered questions.
- Followed applicable traffic regulations and traffic laws.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Delivery
Sherpa
03.2018 - 12.2020
- Ensured proper handling of fragile items during transport by following appropriate packing guidelines.
- Managed complex delivery for given clients and supervised book of business across multiple accounts.
- Trained new delivery executives on company policies, procedures, and best practices for successful job performance.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Provided excellent customer service during deliveries, answering questions about products and services as needed.
- Balanced workload efficiently between multiple deliveries during peak hours without compromising quality of service.
- Established strong relationships with clients, leading to repeat business and positive reviews.
Online Delivery
Coles Supermarket
12.2022 - 02.2023
- Handled receipt, storage, identification and delivery of products for clients.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Complied with company safety standards, DOT regulations and company delivery policies.
- Provided exceptional customer service, addressing concerns promptly and effectively to maintain positive relationships.
- Conducted thorough vehicle inspections before each shift, identifying potential issues early to minimize downtime or delays.
- Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
- Maintained detailed records of deliveries for company tracking and customer reference purposes.
- Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
- Contributed to team success by providing backup support for other deliverers during peak periods or absences.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Flower Delivery Driver
Self Employed Web
01.2018 - 12.2021
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured that all floral arrangements arrived at their destinations in pristine condition through careful handling techniques.
- Collaborated with team members to improve overall workflow and productivity within the company.
- Safely navigated traffic and weather conditions while adhering to delivery schedules.
- Successfully avoided time delivery delays by carefully planning best routes.
Taxi Driver
TCS
03.2002 - 12.2018
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Used mobile application to connect with customers, track distances and report locations.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Upheld high standards of cleanliness, sanitation, and service.
- Arrived on time to customer appointments.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Developed strong relationships with repeat clientele through consistent quality service.
Education
Graduate Diploma In Information Technology - IT
University of Queensland,Sydney Campus
03.2002
Bachelor Of Science - Physics
Calicut University
Kerala,india 06.1993
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Passenger transportation
- Vehicle maintenance
- Customer engagement
- Cleanliness
- Safe driving
- Route planning
- Time management
- Emergency response
Additional Information
Excellent communication skills, problem solving skills,co very good understanding and kind nature,very good team leader.
Im very good at working in a team environment.
Languages
Hindi, Malayalam
Native or Bilingual
Timeline
Online Delivery
Coles Supermarket
12.2022 - 02.2023
Delivery
Sherpa
03.2018 - 12.2020
Flower Delivery Driver
Self Employed Web
01.2018 - 12.2021
Taxi Driver
TCS
03.2002 - 12.2018
Uber Driver
Uber
Graduate Diploma In Information Technology - IT
University of Queensland,Sydney Campus
Bachelor Of Science - Physics
Calicut University
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