Hafiz Zafar
Perth,Australia
Summary
As a dedicated and solutions-oriented IT Support Officer with more than one year of experience, I excel in providing efficient technical assistance and troubleshooting for end-users. Proficient in diagnosing and resolving hardware, software, and network issues, I am committed to ensuring seamless IT operations. My expertise extends to system maintenance, user training, and proactive security measures. Adept at documenting procedures and collaborating with cross-functional teams, I bring a customer-focused approach to deliver timely and effective IT solutions. I am poised to contribute my technical acumen and passion for problem-solving to enhance the IT infrastructure and user experience within your organization.
Overview
3
3
years of professional experience
Work History
IT Support Officer
APCD PTY LTD
Canning Vale, WA
01.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Maintain accurate records of IT support requests, resolutions, and system changes.
- Identify and troubleshoot issues related to networks, printers, and other peripherals.
- Provide remote assistance to users who are not physically present in the office.
IT Support Technician
Enbridge IT services
01.2022 - 06.2022
- To connect with stakeholders and end-users to understand their pain points with respect to the existing workflow systems and their limitations
- Collaborated with developers, analysts and project managers to expedite incident resolutions
- Provide testing and documentation support services for the customization, minor and major releases of the product
- Applying a logical, methodical, analytical approach to identify and resolve software, hardware, and network problems
- Provides technical support to users by researching and answering questions, troubleshooting problems, and recording all information accurately into the organization's CRM
Education
Bachelor of Information Technology - Information Technology
Victorian Institute of Technology - Sydney
11.2020
Skills
- Technical issues analysis
- Data recovery
- Technical Support
- Issue troubleshooting
- Technical documents comprehension
- Web-based software engineering
- Database programming
- Agile
- Testing and maintenance
- Problem Solving
- Policies And Procedures
- Effective Planning
- Analytical Skills
- Processes And Procedures
Timeline
IT Support Officer
APCD PTY LTD
01.2023 - Current
IT Support Technician
Enbridge IT services
01.2022 - 06.2022
Bachelor of Information Technology - Information Technology
Victorian Institute of Technology - Sydney
Similar Profiles
Sinthia Simin AurpiSinthia Simin Aurpi
IT Bench Technician Trainee at APCD Pty LtdIT Bench Technician Trainee at APCD Pty Ltd
Athulya MohanAthulya Mohan
IT Support Specialist at APCD PTY LTDIT Support Specialist at APCD PTY LTD
Jensee PatelJensee Patel
Project Coordinator at APCD Pty LtdProject Coordinator at APCD Pty Ltd